24 of 24 Continuous Improvement Jobs in Cardiff

experienced Service Delivery Manager to join their Customer Success function. You'll take ownership of key customer accounts - ensuring service excellence, driving continuous improvement, and acting as the customer's champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness … Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting capability Supplier management experience Continuous improvement mindset Confident communicator able to influence at all levels Why Apply? High-impact, customer-facing leadership role Opportunity to shape service ...

experienced Service Delivery Manager to join their Customer Success function. You’ll take ownership of key customer accounts — ensuring service excellence, driving continuous improvement, and acting as the customer’s champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness … Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting capability Supplier management experience Continuous improvement mindset Confident communicator able to influence at all levels Why Apply? High-impact, customer-facing leadership role Opportunity to shape service ...

Champion engineering best practices, high coding standards, and AI-assisted development workflows that increase velocity without compromising quality. Contribute to a culture of accountability, continuous improvement, and shared ownership across the engineering team. Qualifications & Experience Proven experience (3-5 years) as a backend developer with proficiency … mission-driven culture. We believe in empowering our team members to bring fresh ideas to the table and supporting their professional growth through continuous learning. We embrace flexibility, encourage innovation, and are committed to creating a workplace where everyone can contribute to our goal of helping businesses adapt ...

Quality, Delivery, and Cost to ensure alignment with business and project objectives. Analyse data trends and patterns to identify risks, bottlenecks, and opportunities for continuous project and process improvement. Present analytical findings, insights, and performance updates to both technical and non-technical stakeholders through clear reports, dashboards, and visualizations. … ensure data accuracy, consistency, and alignment with project goals. Manage stakeholder communications by providing regular updates on project deliverables, milestones, and performance metrics. Drive continuous improvement of data management processes, including automation of data collection, reporting workflows, and dashboard optimization. Create, document, and maintain Standard Operating Procedures ...

lead the development of platform-wide test strategies, support automated testing across infrastructure and services, and collaborate with technical leaders to drive continuous improvement. This role supports DBT's digital transformation goals and contributes to the strategic evolution of the platform. Role Overview of the Platform Test Lead: This … infrastructure products, ensuring stability, scalability and strategic alignment with organisational goals. Main responsibilities for the Platfrom Test Lead: Lead the design, implementation, and continuous improvement of automated test frameworks for platform components and services. Define and own platform-level test strategies, including integration, performance, security ...

deliver high quality software. Ensure reliability, performance, and security of transaction systems. Participate in code reviews, testing, and production troubleshooting. Contribute to continuous improvement of software development practices and architecture patterns. Required skills and experience 5+ years of professional experience in software engineering, with strong proficiency ...

discipline leads meetings, production planning, and resourcing conversations. Advocate for team needs and capacity. Foster a team culture of code quality, shared ownership, and continuous improvement. Support hiring as the team grows: contribute to job descriptions, review technical submissions, and participate in interview loops. Technical Leadership and Architecture Architect ...

across the organisation. This is a chance to shape the future of the platform while contributing to a culture that values innovation, collaboration, and continuous improvement. You will primarily drive backend service development, modernise tooling, and enhance engineering quality. If you're a senior‐level engineer where ...

with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team. The Role Lead and support the Internal Support Team on a day to day basis Deliver excellent service ...

improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. * Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders ...

senior technical role with real influence — ideal for someone who enjoys leading initiatives, acting as a technical authority, and mentoring others while driving continuous improvement. 🔹 The Role You’ll be responsible for the end‐to‐end management of Microsoft 365 services , ensuring stability, performance, security, and alignment with organisational ...

promoting engineering best practices. Champion accessibility, performance, and security throughout frontend development. Work in an agile, fast-paced environment focused on rapid delivery and continuous improvement. What You'll Bring 5-7 years of experience developing modern web applications using TypeScript, React, and popular workflows (e.g., Flux, Redux ...

team calls through first-line resolution, task management, user training, enhancement requests, and identifying and resolving defects/issues. Providing trend analysis to support continuous improvement and incident reduction. This includes generating reports and dashboards for managers and users to help identify high-volume or recurring errors … development of new features and support the training associated with these enhancements. Youll also be involved in: 1. ServiceNow Support & Process Improvement Providing first line support and admin for our ServiceNow platform, looking after Incident, Task and Request calls, spotting anything that needs escalating, and keeping all calls ...

German-speaking business users Act as a trusted advisor to stakeholders and ensure alignment with business goals Support incident resolution, change requests, and continuous improvement initiatives Required Skills & Experience 8+ years of hands-on experience in SAP CS and SAP SD Strong knowledge of: SAP CS: Service ...

tight timescales Deliver incident, problem and change resolution across critical systems Drive delivery against the technology roadmap with key stakeholders Enforce standardisation and support continuous improvement initiatives Collaborate across wider middleware teams to develop and implement processes Deliver changes through RTL into production under governance independently Ensure ...

growth targets for revenue, headcount, and market penetration • Oversee financial management, including full P&L accountability, budgeting, and reporting • Champion operational excellence, compliance, and continuous improvement You will lead, motivate, and develop a high-performing, diverse team, expand our client base and strengthen relationships across key sectors. ...

clients on digital communication strategies. Market Intelligence Monitor industry trends, competitor offerings, and emerging CPaaS/telecom technologies. Provide feedback to product teams for continuous improvement. Required Qualifications & Skills Experience 15–20 years in telecom sales, with at least 5+ years in CPaaS or cloud communication solutions. Proven success ...

designed with users in mind and built to the highest standards. You will also contribute to the wider developer community, promoting best practices and continuous improvement. What Youll Do Own the vision, tactical plan and roadmaps for a subset of the digital estate. Accountable for the mid-term planning … Excellent communication skills, with the ability to explain complex technical concepts to non-specialist audiences. A collaborative mindset, with a passion for mentoring and continuous learning. Desirable: Professional certifications (e.g., Microsoft, Scrum), experience with Blazor, Python, or Java. A Masters degree or equivalent experience in a relevant field. ...

future consideration mentor and guide less senior service designers and contribute to the wider design community ensure services are designed for scalability, sustainability, and continuous improvement? Service Designer - £500-£600 per day inside ir35 - 6 months - Remote with occasional travel Damia Group Limited acts as an employment ...

support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement click apply for full job details ...

delivering innovative software solutions used internationally. Its products are adopted by hundreds of customers worldwide, with continued growth driven by a strong focus on continuous improvement, adaptability, and customer-led product development. The role: This is a key business development role focused on driving growth across ...

plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping ...

testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people … testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people ...

pride ourselves on being a supportive and growing team where career development is not just encouraged — it's expected. We offer a culture of continuous learning, open communication, and shared success. If you're curious, driven, and ready to make an impact, we'd love to hear from you. … including Azure migration). Document code, workflows, and technical findings clearly and consistently. Stay up to date with emerging technologies and contribute ideas for continuous improvement. On occasion the following duties will also be required: Support to Customer Service Department in resolution of installation, commissioning and in-service issues ...