IT Problem Manager
- Hiring Organisation
- Operations Resources Limited
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. … problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the clients new and existing services through process documents and visuals. Implement Review and update ...