Senior Customer Success Manager
Cardiff, South Glamorgan, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
UpGuard
resources to your customers, including success plans and customer-specific training sessions, and organize regular check-in calls. You will translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. You will monitor the health of your customers and intervene with proactive education when customers are … their success. Engage and collaborate in a fast-moving global team, contributing to ongoing improvements. What do we need from you? 4+ years' experience in customer success and account management working with or for enterprise organizations. Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels. Experience … documentation and document new processes. Proven success in owning growth and revenue for a book of business, including the end-to-end renewal process. An understanding of cyber risk management or risk management frameworks. Experience of working within the Saas and the Cyber Security industries. Experience navigating large and complex organizations to multithread and uncover opportunities for expansion. More ❯
Employment Type: Permanent
Salary: GBP Annual
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