18 of 18 Service Delivery Jobs in Cardiff

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently More ❯

Job summary Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies? Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery? Are you forward thinking, looking for a new … and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you. We are looking for a Lead Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in … transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users. Main duties of the job The post holder will help to be accountable for leading a multidisciplinary teams as part of the Operations Directorate More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation •to provide strategic advice and guidance to the service areas and their directorates •to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: •the Service Desk •Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications •ICT Services teams delivering network, server and end user computing services •Security and Compliance •Enterprise Architecture . About the job The technologies supported … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

team.The role works closely with the Lab Medicine managers for the Biochemistry, Haematology, Blood Transfusions and Cellular Pathology labs, providing a pathology IM&T service on long term projects as well as daily support as needed. The team supports the management of new hardware and software into the labs … with NHS experience. They will need to be able to think strategically to manage the multiple complex projects that are on going for the service including the LIMS TCLe upgrade. They will also need to be able to respond to urgent queries and support the team to provide a … planning and implementing a broad range of activities and new ways of working across all labs and sites. o Support of strategic and operational service modernisation through the implementation of technology. o Manage the Pathology IM&T programmes and projects, within timeframes and with KPIs. o Support and train More ❯

Job Description Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating … strong relationships, while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table: Highly compliant, with excellent communication More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯

and markets, while exploring additional ways to better serve existing clients. Support the operations team with account management to ensure a personable and tailored service delivery to all clients brought on board. Ensure clear profit margins on all accounts and jobs, maximizing them whenever possible. Travel to meet … in Sea, Road and Air freight sales Good understanding of transport and Worldwide logistics Strong resilience and positivity particularly in challenging situations Outstanding customer service skills Strong negotiation skills The ability to develop and build strong and personable relationships over the phone and in person with a broad range More ❯

NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works … professional field (or equivalent qualification/experience). Industry-recognised qualification in cloud security architecture. Experience in reviewing security configurations within an operational IT service delivery role in a large, complex programme. Experience in defining and designing Cyber security requirements for IT systems aligned with organisational objectives. Desirable More ❯

NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works … professional field (or equivalent qualification/experience). Industry-recognised qualification in cloud security architecture. Experience in reviewing security configurations within an operational IT service delivery role in a large, complex programme. Experience in defining and designing Cyber security requirements for IT systems aligned with organisational objectives. Desirable More ❯

Global Centre is home to a range of teams working collaboratively across regions and functions. About the Role The Salesforce Engineering Manager will lead delivery across several IT initiatives for the Schools Office. The position involves managing development teams and external partners to ensure effective implementation of solutions used … global stakeholders. The role is based in Cardiff, with a hybrid working model in place. Key Areas of Responsibility Oversee software development, ensuring timely delivery across change requests, projects, and workstreams in line with SDLC practices. Provide direction to internal and third-party development teams, facilitating planning and day … to-day delivery through Agile processes. Collaborate with product managers, stakeholders, and IT support teams to prepare for operational handovers and manage post-release support as required. Coordinate release planning and communication, managing risks and proposing process updates where necessary. Engage with suppliers by evaluating proposals, monitoring delivery More ❯