1 to 25 of 44 Service Delivery Jobs in Cardiff

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in … ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with … Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The … on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table: Highly compliant, with excellent communication More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities … Design, develop, and maintain high-quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support … completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯

expectation of the customer. We’re seeking someone who can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. This role reports to the Professional Services Manager and can be based in the UK or Ireland. Let … within budget Develop, manage, control and maintain project reporting and associated documentation Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction Assist the Regional Lead in achieving program targets Work collaboratively with team members and external … service providers Build strong working relationships with all clients Let's talk about your skills/expertise: 5 years project management experience managing external product based projects Familiarity with the Software Development Life Cycle (SDLC) Excellent interpersonal skills with ability to foster strong internal and external relationships A strong More ❯

SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts … in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to … implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and service delivery teams and will be responsible for the successful of the UMAX solution by ensuring customers’ needs are managed, from a business and More ❯

year. A relevant qualification in Data Analysis, ideally at degree level. As a Data Analyst Trainer you will work with Curriculum, IQA and Service Delivery Teams. You will adapt different ways of working and be able to establish individual learning needs and introduce new ways of working. For More ❯

more for organizations around the world. Visit www.ironmountain.com for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution … smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects … updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments More ❯