3 of 3 Service Delivery Jobs in Cardiff

Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work this … department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities … Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion the customer voice across Managed Services Account management Manage customer accounts to agreed contracts and SLAs Maintain accurate account plans and track performance Spot upsell or cross More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual … their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead on major incidents - coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and … ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with More ❯

value-for-money procurement decisions align with environmental sustainability goals, Welsh Government targets, and organisational objectives. As the Associate Director of Commercial & Social Value, you will: Lead the development, delivery, and continual improvement of commercial strategies aligned to procurement and Social Value. Oversee complex commercial negotiations and high-value procurement programmes. Drive innovation and carbon reduction through sustainable procurement … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … or please click "Apply now" to view in Trac Provide organisation-wide leadership on commercial and Social Value, driving a culture of outcome-focused, cost-effective, and environmentally responsible service delivery. Lead the development, implementation, and monitoring of DHCWs Commercial and Social Value strategy, aligned to Welsh Government and NHS Wales objectives. Advise the Executive Team and Board on More ❯