7 of 7 ServiceNow Jobs in Cardiff

Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and More ❯

such as: MS Project/Project Online/Planview/Clarity PPM/Smartsheet/Resource Guru/Mavenlink (Kantata)/Wrike/Monday.com/Asana Or integrated tools: ServiceNow Resource Management/Jira with Tempo Planner, BigPicture or Advanced Roadmaps/Workday/Oracle Primavera Track record of system implementation or rollout – not just using a tool, but building More ❯

as: MS Project/Project Online/Planview/Clarity PPM/Smartsheet/Resource Guru/Mavenlink (Kantata)/Wrike/(url removed)/Asana Or integrated tools: ServiceNow Resource Management/Jira with Tempo Planner, BigPicture or Advanced Roadmaps/Workday/Oracle Primavera Track record of system implementation or rollout – not just using a tool, but building More ❯

the ability to explain technical issues clearly. Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications. Familiarity with service desk or ticketing systems (eg, ServiceNow, Freshdesk, or similar). Ability to diagnose and resolve basic hardware and software issues. Good organisational skills and attention to detail when logging and managing support tickets. A customer-first More ❯

fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

Field Services Engineer - Copper Cabling - Cambridge This is a field-based role requiring nationwide travel to install and support network, server, and Wi-Fi hardware, along with associated cabling, at client sites, data centres, and telephone exchanges. The position includes More ❯