1 to 25 of 53 Customer Insight Jobs in Central London

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

Insight and Analytics Lead Vacancy Information Location: London, UK or Los Angeles, California Salary: Competitive Working Pattern: Hybrid Contract Type: Permanent Working Hours: Monday to Friday At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together … other's backs. The Role How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards genuine diagnosis ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about As a Product Manager within our Enterprise Product team, you'll play … role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growth Sharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving market Shape the roadmap ...

Opportunity Trust in SODA is partnering with a well-established consumer organisation that is making a significant investment in its digital products and customer experience. With a large existing customer base and strong brand presence, the business is evolving how customers interact with its products and services, with … digital becoming an increasingly important part of the overall customer experience. As part of this transformation, the organisation is continuing to build out its Product and Design capability and is looking for a Senior UX Researcher to ensure genuine customer insight plays a central role in what ...

working. Serving enterprise organisations across multiple industries, the business has built a strong reputation for helping customers make better, data-informed decisions. As customer expectations evolve, the organisation is investing heavily in intelligent automation, advanced analytics and AI-driven experiences that simplify complex workflows and unlock new commercial opportunities. … competitive advantage. You'll be joining a collaborative environment where Product, Design, Engineering and Commercial teams work closely together, decisions are driven by customer insight and experimentation is actively encouraged. The Impact You'll Have As Principal Product Manager, you'll own a significant area of the product ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands … problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You'll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

cash flow across the entire order-to-cash and procure-to-pay cycle. We’re looking for an Account Manager to drive growth, deepen customer relationships and maximise the value delivered across our corporate customer base. This role will provide dedicated coverage for corporate customers, ensuring opportunities … expansion, retention and customer success are fully realised, with a particular focus on the growth of payables and receivables finance programmes. The impact you’ll have As an Account Manager, you’ll build trusted customer relationships, identify growth opportunities and help corporate customers maximise the value of their ...

Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking for Senior Consultants with a passion for service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign services that deliver better outcomes for customers and businesses ...

stores alongside our e‐commerce presence, we are seeking a Senior CRM & Omnichannel Clienteling Manager to build, lead, and scale a best‐in‐class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global … clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online and in‐store, while preserving the brand’s luxury DNA. Job requirements 8-10+ years of experience in CRM, lifecycle marketing, or clienteling within fast‐paced, high‐growth environments. Strong background in omnichannel CRM, campaign management ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process ...

passionate about shaping how AI-powered and data-driven solutions are positioned, launched, and adopted in the market? Do you enjoy turning customer insight and market intelligence into compelling go-to-market strategies that drive impact across a diverse product portfolio? About our Team LexisNexis Legal & Professional, which … powered, data-driven, and technology solutions are brought to market. Working across a portfolio of products, you will partner closely with Product Management, Sales, Customer Success, and Marketing teams to develop messaging, influence go-to-market strategy, and communicate customer value through every stage of the product lifecycle. ...

Legal Engineer, you will act as the bridge between LexisNexis technology and the legal professionals who use it every day. Working alongside Customer Success and Account Management, you will lead workflow discovery sessions, design and implement AI-enabled solutions, and help customers realise measurable improvements in efficiency, quality … legal processes, identify pain points and define opportunities for AI-enabled improvement. Design, configure and deploy AI-enabled workflows and skills that align with customer processes and business objectives. Deliver targeted onboarding, enablement and adoption sessions tailored to different user groups and practice areas. Work alongside Customer Success ...

Digital team as a Associate Product Owner (Website Product Owner), playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

experienced product leader to help shape the next generation of Qflow's platform. You'll work at the heart of the business, translating customer problems into valuable product experiences and partnering closely with Engineering, Design, Data and Commercial teams to deliver products that create measurable impact for our customers. … naturally curious, love solving customer problems and enjoy turning complexity into simple, scalable products, we'd love to hear from you. This is an opportunity to influence a product that's transforming one of the world's largest industries while working alongside a collaborative, ambitious team during an exciting ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

transformation, you'll play a role in supporting our adoption of AI technologies, ensuring our data, systems and processes are optimised to enable automation, insight generation and more efficient ways of working. You will oversee the Marketing digital platforms and websites, ensuring they deliver an excellent user experience, support … integrate effectively with our wider technology ecosystem. Working with the Marketing team and wider business, you'll help maximise the value of our 360 customer data strategy, enabling smarter audience engagement, supporting the effective implementation of AI-powered tools and workflows, and driving continuous digital innovation. You'll also ...

working across multiple digital feature teams at AJ Bell. This is a key leadership role focused on helping our teams turn product strategy and customer needs into well defined, high quality digital products and experiences. You'll provide clarity and direction to the team, establish effective product development practices … ready for successful delivery. Working at the centre of Product, UX and Technology, you'll bring teams together, resolve ambiguity and help navigate competing customer, commercial, technical and regulatory priorities. What you'll be doing: You'll lead, coach and support a Product Development team working across multiple agile ...