1 to 25 of 213 Customer Insight Jobs in London

Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version … 1. Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with development More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity models … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity models … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 12 Director, Customer Data Intelligence The Team: The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand … Generation. This position serves as the central authority on customer intelligence, focusing on behavior, persona, and engagement. By partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to … provide a comprehensive view of the customer journey. Responsibilities and Impact: Lead the development of a unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view. Create actionable insights by analyzing customer behaviors, preferences, and engagement patterns across digital, event, content, and sales channels. Define and refine Ideal Customer More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. … drive maximum gross profit and revenue contribution. Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations. Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions. Proposals and Presentations: Collaborate with internal teams to deliver insight-led More ❯

strategic initiatives, and identifying opportunities to optimize revenue across our SaaS offerings. You'll work cross-functionally with sales, marketing, finance, and product teams to provide actionable insights into customer behaviour, pricing, market trends, and business performance metrics. What You'll Do: Reporting Assist in all FP&A reporting - both into individual business leaders as well as the Board … Support the commercial team with performance dashboards, pipeline analysis, and revenue forecasting. Collaborate to improve forecasting accuracy and budgeting processes related to revenue. Business Partnering Partner with Sales and Customer Success to assess pricing models, discount strategies, and deal profitability. Provide insights into customer segmentation, product adoption, upsell opportunities, and expansion behaviour. Monitor commercial KPIs and deliver monthly … the financial impact of new initiatives, product launches, or market expansions. Conduct competitive and market analysis to inform pricing, packaging, and GTM strategies. Identify growth levers through data analysis, customer insights, and predictive modelling. Systems, Processes & Controls Identify and implement efficiency and value improvements to the budgeting, forecast and reporting cycles Who You Are: 3+ years of experience in More ❯

Job ID: Amazon Pay (India) Private Limited Amazon's vision is to be the earths most customer centric company . The ambition of the Amazon payments business is to transform payments in India . The payments data team provides data and insights to the partner verticals so as to enable them to take decisions. This a senior role. The … and building a business perspective. The individual will have to interact extensively with other members within the team, across business lines work in partnership with Machine Learning and Central Customer Analytic teams. There will be a steep learning curve, adding a fair amount of business skills to the individual. Key job responsibilities 1) Ability to do exploratory analysis: Fetch … data from systems and analyze trends 2) Identify consumer segments that need to be actioned to drive adoption of Amazon Pay 3) Developing India specific customer segmentation models to improve the efficiency of marketing and financing product roadmap inputs . 4) Establishing mechanisms for cross functional teams to consume customer insights to improve engagement along the customer More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a … solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of this role is … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

Graduate Data & Insights Analyst - London (Hybrid) Are you excited by the power of data to influence creative decisions, shape strategy, and build better customer experiences? Join a fast-moving agency environment where data meets storytelling, and insight drives innovation. We're looking for a curious, ambitious graduate to join our growing data team. Whether your interest lies in … of testing frameworks, audience segmentation, or predictive models. Translate complex data into clear visualisations and narratives for non-technical stakeholders. Collaborate with strategists, media planners, and creatives to embed insight into campaign development and delivery. What We're Looking For: A recent graduate (or early-career applicant) with a degree in a numerate, technical, or analytical subject (e.g. Computer … Science, Economics, Psychology, Maths, Data Science, etc.). Interest in one or more areas: marketing analytics, data engineering, customer insights, or data science. Comfortable working with numbers and exploring datasets; familiarity with tools like Excel, Python, SQL, R, or GA4 is a bonus (but not required). An analytical mindset, attention to detail, and a desire to learn how More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

requirements, deliverables, and timelines. Ensure clear communication of the team's goals, requirements, and dependencies to drive successful product delivery. User-Centric Product Development: Actively gather user feedback, analyze customer insights, and identify opportunities to integrate improvements and new features into the user flow and product roadmap. Advocate for user needs while balancing business requirements and technical feasibility. Innovation … trade-offs where necessary. Agile Methodologies: In-depth experience working in Agile (Scrum, Kanban, SAFe). Familiarity with Agile frameworks and how to effectively implement them in product development. Customer Focus: A strong customer-centric mindset with the ability to gather, interpret, and act upon customer feedback to drive product improvements. Communication & Collaboration: Exceptional communication skills, both More ❯

Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at More ❯

by imparting knowledge and/or upskilling colleagues on all that is possible through our tools Provide mentorship and coaching to the BI team Work closely with Data Engineering, Customer Insights Data Science and Product Management teams to ensure alignment and collaboration Manage relationships with key stakeholders across the business Who you will work with The Data, Tech, Digital More ❯

Join to apply for the Chief Customer Officer (CCO) role at Trimble Inc. Join to apply for the Chief Customer Officer (CCO) role at Trimble Inc. Position Overview: Trimble is seeking an experienced and visionary Chief Customer Officer (CCO) to join our global construction software business segment, AECO (Architecture & Design, BIM & Engineering, Construction Management Solutions and Owner … Public Sector). This newly created executive role will be pivotal in aligning and integrating all aspects of AECO post-sale customer-facing functions, including Professional Services, Customer Support, Customer Success and Renewals. Reporting directly to the AECO Segment Senior Vice President, the CCO will be responsible for driving customer-centric strategies, fostering deep customer … implementing digital best practices, AI capabilities and ensuring the long-term success and satisfaction of our clients globally. Key Responsibilities Strategic Leadership: Define and execute a unified post sale customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience. Ability to identify process gaps and revise as needed More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯

Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers … will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying priority problems to solve and customer … to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices and product requirements as set out by Foresters Managing More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis: Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring: AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on More ❯

which is looking to revolutionise the management of e-waste. Your role will involve close collaboration with internal and external technology teams, design, marketing, and operations to deliver impactful, customer-centric solutions. What will you be doing? Develop and maintain a product roadmap, considering market trends, competitor analysis, and customer feedback. Identify opportunities for growth and innovation by … continuously monitoring the competitive landscape and industry developments. Translate business and customer requirements into detailed product specifications and user stories. Collaborate closely with internal and external technology teams to ensure timely and cost-effective development and delivery. Integrate customer insights into product development to ensure products meet and exceed user expectations. Lead product discovery efforts, including conducting user … specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to More ❯

is strong-and the scale is unreal. We're now reimagining just how much further we can take it. We're redesigning our growth engine-faster, smarter, and more customer-obsessed than ever. Fewer layers. Sharper strategy. Disciplined execution. A bias for action. We're looking for bold operators and builders ready to run at this opportunity, shape the … future of a scaled business, and leave their mark. About the Role We're looking for a Senior CRM Analyst to help power the personalization engine behind our customer engagement efforts. In this role, you'll work across campaign planning, execution, testing, and analysis-helping shape and deliver high-impact CRM programs that improve retention, engagement, and LTV across … you're someone who can jump from HTML QA to campaign analysis to audience logic without blinking-and who cares deeply about getting the right message to the right customer at the right time-this is your seat. What You'll Do Plan, execute, and optimize CRM campaigns across Email, SMS, and Push channels-aligned to lifecycle stages, regional More ❯

varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. Prime Video India is seeking a Business Intelligence Engineer to drive customer insights for the PV India BI team. As a Business Intelligence Engineer, you will generate insights that support Prime Video India's content, programming, marketing, and marketplace lines of … metrics, reports, analyses, etc. to drive key business decisions. • Build scalable, efficient, and automated data processes to inform business decision making. • Proactively develop new metrics and studies to quantify customer behavior and reduce customer churn. BASIC QUALIFICATIONS - Bachelor's degree in statistics, business analytics, data analytics, data science, computer science or related field - Experience in analyzing and interpreting More ❯