1 to 25 of 147 Customer Insight Jobs in London

Customer Insight Analyst - Hybrid UK - £36000 What is in it for you? As a talented Customer Insight Analyst you can expect: A supportive and adaptive culture Access to a structured training and career progression plan Opportunities to take the lead on critical projects and enhance your career Great salary - Up to £36,000 base and Package … of the worlds leading consumer brands across the digital commerce and retail experience software space. Due to continued growth and demand for their products they now urgently need a Customer Insight Analyst to join their team. Your role will be to support the Customer Success team by producing timely reports. This role would suit a Customer Insight Analyst who has a background Azure and Terraform. This is a part time for x3 days per week and as such the salary will be pro-rated. This role is Hybrid within the UK - the team do meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst More ❯

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. … YOUR SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using … AI, automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using … AI, automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using … AI, automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using … AI, automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Senior Customer Analyst Customer Base Management Please read the following job description thoroughly to ensure you are the right fit for this role before applying. London (Hybrid, 2 3 days a week) Up to £75,000 The Company This well-established consumer brand is on a mission to strengthen its understanding of customer behaviour and loyalty. … analytics capability to drive smarter, more targeted engagement strategies. You ll join an ambitious analytics team with a clear mandate to optimise how the company manages and grows its customer base. The Role As the Senior Customer Analyst, you ll take ownership of customer base performance, delivering insights that help retain, reactivate, and engage customers across the … lifecycle. This is a high-impact role where you ll shape segmentation frameworks, evaluate loyalty effectiveness, and identify opportunities to maximise customer lifetime value. You ll work closely with CRM, Marketing, and Data teams to ensure every customer interaction is informed by insight. Key Responsibilities Lead customer base management analysis to improve retention, reactivation, and engagement. Develop More ❯

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customer engagement, adoption, and long-term success across our SaaS products; ensuring every customer understands … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and thats where you come in. Responsibilities: As a Customer Marketing … Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. Ensure maximum More ❯

Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customer engagement, adoption, and long-term success across our SaaS products; ensuring every customer understands … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and that’s where you come in. Responsibilities: As a Customer Marketing Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. Youll be the go-to … expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. Its your mission to turn powerful ideas into real-world impact and shape what product marketing looks like … at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. Youll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak directly to customer More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go … to expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go … to expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go … to expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Our Role The Analytics Manager will be responsible for ensuring all customer, marketing, and wider business customer-level analytics are scoped well, delivered accurately, on time, and to brief. Reporting into the Head of Insight & Analytics, they will be responsible for managing, motivating, and supporting the customer analytics team (currently 3, will be 4 DRs), and … communicating with the wider business to scope the right approaches to answering business questions, as well as cascading findings and recommendations. What youll be doing Be custodian of the Customer Data Platform (CDP) and manage data integrity of the data models, which are compiled to support Power BI reporting, as well as deep dive queries, conducted by the team. … Scoping effective measurement approaches and metric definitions, as well as helping prioritise ongoing customer data development Doing these through good working relationships with IT and managed service partners, as well as stakeholders across the business, to whom we serve our insight and reporting to. Management and continuous improvement of reporting via Power BI and empowering wider business teams More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯