1 to 25 of 36 Customer Insight Jobs in London

+ BENEFITS LONDON The role as a Head of Analytics will be leading a team to provide this company in-depth analysis on customer behaviour, working directly with c-suite. THE COMPANY The successful Head of Analytics will be working for tech platform that substantially helps the charity and … not-for-profit sector. This company wishes to increase their understanding of its customer's behaviour through in-depth analysis, learning about customer interactions at multiple touchpoints THE ROLE As a Head of Analytics, you will be looking at customer engagement throughout areas of the business whilst … being responsible for identifying channel-specific customer trends. More specifically, in this role you can expect to be doing the following: Benchmarking for how customer data is used and manipulated Creation of customer-related KPI's, setting success metrics for your team Hiring, centralising and growing the more »

Senior Insight Analyst/Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst/Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our … largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportuniy to help shape the digital and business strategies … or Microsoft tool suite to leverage other type of data in your analysis What you’ll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand more »

subscriptions and memberships. In this role you will play a key role in enabling the Commercial team to fully understand their key audience and customer groups by effectively leveraging internal and external data sources and turning this data into valuable insights and recommendations that can be used to create … new and improved products and services. The key purpose of the role is to support commercial functions by effectively executing on the proprietary customer data as well as performance data from their own channels - websites, newsletters, social media etc. Your task will be to translate the data into meaningful … editorial teams. Job Responsibilities: · Support the commercial teams: memberships, subscriptions, sales with all audience related reports, queries, and ad hoc requests. · Champion audience and customer expertise and proactively seek better ways to collect and structure audience, customer and market insights. · Work with the Marketing Operations team to ensure more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking a customer data platform product manager, to join their global customer insights team. You will be responsible for leading the development of their customer data platform. The ideal candidate will understand customer … gap between business and technical teams. Responsibilities: Bridge the gap between the business and IT; ensure all requirements are documented, understood, and delivered. Own customer data platform development and product roadmap, promoting its value proposition and communicating new features to internal stakeholders. Partner and collaborate with regional customer insight teams in US and EMEA, managing best practice communication and guidelines. Serve as the first point of contact for platform-related questions and support resolution of data issues. Understand consumer privacy regulations like GDPR and work with DPO, legal, engineering, and marketing teams to ensure compliance. Work more »

Senior Insights Analyst - Digital/Customer/Product 🚀 Start-up Beauty and Self-Care 🚀 ***Client cannot offer visa sponsorship*** 📍 Join a disruptive challenger beauty brand that is in a phase of ferocious growth! 📍 You will have the opportunity make a real name for yourself working very closely with c … move the business forward through the use of data driven decision making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £65,000 - £80,000 Location: Hybrid/London This recognisable start-up brand are looking to hire … a Senior Insight Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisioning across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. What you’ll be doing day to day: Become GOATs ‘go-to’ person for website user experience and acquisition funnel reporting and insight. Collaborate with the acquisition and content teams to understand our user … potential future benefit to the bottom line. What your background looks like: At least 5 years’ experience working in analytics positions focused on delivering insight to stake holders, preferably in a digital marketing or web analytics positions. Have extensive experience using Google analytics, experience with GA4 directly being key. more »

Role Description At Allica, our Product Analysts sit at the heart of our product squads, identifying improvements to the product/process which increase customer and business value, and driving these through to delivery. In our Lending squad you will be mainly working with internal stakeholders, developing a strong … the wider business and industry context, and any objectives assigned to the product squad to drive the business forward. They analyse product performance and customer interactions, identifying pain points in the process and opportunities for improvement as well as determining how these should be addressed. Product Analyst supports the … it to business stakeholders, ensuring that they have the right audience, and the correct decision makers. Product Analysts at Allica are passionate about driving customer and business value, enthusiastic about the use of technology and are analytically and data minded. Personal Attributes & Experience Strong analytical and problem-solving skills more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE sits alongside similar Data and Digital CoEs, supporting our … Go To Market (GTM) teams as they translate business objectives into actionable customer centric campaigns, communications and experiences. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy, Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team … holder will activate opportunities to reach our existing customers within our paid media programmes and truly champion a data-led audience approach. As a customer champion, you’ll have in-depth experience across the customer journey, knowing what leavers to pull to deliver growth and improve experiences; sharing more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

Customer Analyst Salary: £40,000 - £55,000 (London) This is a great job for someone who… Is passionate about creating analytics and data science solutions to help the business understand our customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues to design innovative … data science solutions and generate best-in-class and high-impact and actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers so we … can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing more »

community engagement on the channels, particularly Twitter and LinkedIn, grow the community and interact with its members • Conduct market research to identify trends and customer insights • Help to coordinate marketing events such as workshops and webinars • Utilise marketing tools to track campaign performance and optimise results What You Will more »

Senior Customer Analyst 12 months FTC Salary: £55,000 - £70,000 This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues … to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers … so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. Find out more: https://careers.aviva.co.uk/our-teams/digital-customer-data/This role will sit in our ‘Go to market’ squad focussed more »

Customer Analyst UK Retailer ** Unfortunately my client CANNOT offer sponsorship for this role ** 💸 Up to £48k plus 15% bonus & benefits inc discounts 🏠 Once a week - Central London THE ROLE We’re hiring for a consultative Insight Analyst to join an existing team of 6, which sits in a … wider Marketing and Insights team of 60. You will be responsible for delivering bespoke segments and customer insights to end suppliers, for this national retailer. You have responsibility for all the analytics using both loyalty and non-loyalty data to enable improved customer engagement and understanding. You will … also have support from a Lead Analyst, and will manage the whole analytics pipeline from customer insights, CRM analytics and even modelling if you have the skills or are inclined to learn. They have support for all the BAU campaign reporting from an offshore team run by Accenture, so more »

continues to grow, you’ll need to design scalable architectures to support their plans. You work will be central to helping the business sharpen customer insight, streamline management processes and, crucially, to improve clinical outcomes for animals and their owners. What you can add Alongside a bachelor’s more »

positioning based on comprehensive insights across the entire spectrum of company products. Strategize and execute product launches, establishing clear KPIs to gauge success. Channel customer insights/feedback and both primary and secondary research into the product development/improvement roadmap. Collaborate effectively with internal teams, including developers, engineers more »

INSIGHT & ANALYTICS MANAGER/LONDON/HYBRID/£51,000 - £68,000 PLUS BENEFITS Are you an experienced Analytics Manager, looking for a rewarding new challenge? If so, we have an amazing opportunity for you to join a dynamic, International Organisation. Highly competitive pay and extensive benefits package, plus … holiday plus bank holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Insight & Analytics Manager: Take a hands-on role in maximising value realised from data assets which serve the Travel and Corporate Payments business at present. … to the right WEX team members. Design, deploy, and manage processes for compiling and disseminating to WEX teams general market intelligence including: competitor activity, customer insights, market trends (and impacts), regulator actions and announcements of intent, as well as general travel and corporate payments information Maintain and enhance the more »

French, you'd just be good at analysing data from French markets) ➡ Ability to tell a story with data - ideally experience with consumer/customer insights ➡ Social media listening tools experience (e.g. Brandwatch or similar). ➡ Experience with excel and any other analytics. 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬: ⚡️ Working with Global clients such more »

Senior Customer Analyst – Salary £55,000-£70,000 This is a great job for someone who Is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy partnering with business stakeholders and collaborating with AI/… ML colleagues to design & embed innovative solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. A bit about the Job: Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We … are award-winning, and passionate about driving better customer & commercial outcomes. The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Day to day responsibilities include coding, understanding customer data that will then be summarised for stakeholder more »

days. The Role: As the Product and Engineering Leader, you'll lead our pursuit of technical and architectural excellence with a strong focus on customer-centricity. Your role is pivotal in merging leadership prowess with deep technical insight to drive strategic decisions and innovations. You'll ensure our … customers, catering to their evolving needs across diverse industries. Key Responsibilities: Strategic Focus: Actively engage with customers to understand their needs and challenges. Translate customer insights into actionable product and engineering requirements, ensuring our solutions are not only innovative but also highly relevant and adaptable across different industries. Technical … excellence in Cloud-native and SaaS best practices. Product Strategy & Roadmap Development: Collaborate with executive leadership to define the technical vision and strategy, integrating customer insights to steer a market-driven product roadmap. Accountable for product and engineering delivery timelines. Leadership & Culture Building: Inspire a customer-centric culture more »

the capabilities of the Microsoft Dynamics 365 and Power Platform solution set effectively and professionally to enable us to continue to expand our substantial Customer Engagement practice. Key Responsibilities Build, develop and deliver compelling tailored demonstrations of end-to-end solutions for prospective customers Analyze clients' business requirements Develop … comfortable presenting at Senior Executive/Board level Ability to develop and articulate a client solution vision and roadmap Knowledge of Microsoft Dynamics 365 Customer Engagement solutions including the Sales, Customer Service and Customer Insights apps Knowledge of the Microsoft Power Platform including Canvas Apps, Power Automate more »

and communication skills. • Self-motivated and proactive with proven creative, problem-solving, and critical thinking capabilities. Description: • Support the Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. • Provide Web analytics support to Marketing stakeholders (e.g. producing ad-hoc custom dashboards … supporting stakeholders). • Ensure operational excellence by maintaining and improving existing insights development and web reporting processes. • Quantify the impact of marketing initiatives on customer success and future behavior. • Drive business analytics projects through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables. … Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behavior. • Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis. • Build dashboards, reports and presentations. • Collaborate with cross-functional team, including Marketing, Sales, Data Insights and Engineering. more »

Media Insight Analyst Up to £60,000 Hybrid - London A great opportunity to join a leading marketing agency as a Media Insight Analyst THE COMPANY The business is a subsidiary of one of the world's largest marketing agencies with over 1000 people spread out across 13 offices. … brands by bringing together all marketing activity into one-connected ecosystem, with a laser focus on generating outcomes. Joining the team as a Media Insight Analyst, you will be responsible for providing insight into the performance of paid social and display campaign activity for one of the businesses … major clients, unlocking audience and customer insight. Acting as the primary POC for data and insights contact for the business. THE ROLE AND RESPONSIBILITIES Pulling together multiple media metrics from on and offline sources to support marketing effectiveness story Extract client data to join with datasets to tell a more »

a focus on providing valuable insights to their Marketing and Sales teams, this position offers a unique opportunity to drive strategic objectives and impact customer success. Responsibilities: Provide invaluable support to Marketing and Sales teams by delivering customer insights and analytics to drive strategic objectives. Offer web analytics … support through customized dashboards and analyses, ensuring operational excellence in insights development and reporting processes. Quantify the impact of marketing initiatives on customer success and future behavior. Lead business analytics projects from data analysis to visualization and presentation of results. Monitor usage metrics to identify trends and patterns in … customer behaviour. Key Qualifications: Advanced degree (MS or PhD) in a quantitative field such as economics, statistics, applied mathematics, data science, business, or related discipline. 5-7 years of hands-on experience in developing advanced Tableau data visualisations, dashboards, and reporting. Proficiency in SQL and Python for custom ETL more »

Insight Analyst x3 - Contract Short term contract Day rate is flexible Hybrid working 1x French Speaking, 1x German Speaking, 1x Polish Speaking Apply online or contact Chelsea Hackett via Chelsea.hackett@searchability.com WHO WE ARE: We're proud to be partners with some of the world's most iconic global … to data analytics. Additionally, you'll collaborate with the wider team to craft intelligent concepts for clients to implement. As we endeavour to redefine customer-centricity for brands, your contribution will be pivotal to our success. You'll excel in tackling new challenges and demonstrate resourcefulness and proactivity within … a start-up atmosphere. INSIGHT ANALYST – ESSTENTIAL SKILLS Fluent in the French OR German OR Polish language Experience of working with Brandwatch or other equivalent social listening tools Experience with any of the following: social media management, data analytics, marketing, market/consumer research, brand strategy, innovation would be more »