1 to 25 of 202 Customer Insight Jobs in London

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the More ❯

Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit or follow us on LinkedIn . What we are looking for Are you passionate about building meaningful … customer relationships and helping to build a customer-obsessed culture? Do you thrive in a fast-paced environment working with larger customer accounts and collaborating across teams to elevate the customer experience and drive growth? If so, let's talk! As the Customer Marketing Manager … and executing strategies that strengthen relationships with our retail customers, promote advocacy, and support upsell and cross-sell opportunities. You'll collaborate closely with Customer Success and Account Management teams to ensure that we are leveraging the marketing team to make every customer interaction and experience stronger. This More ❯

each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up transactions, reduce risk, improve end-customer experiences, stay ahead of regulatory changes, and unlock new areas for business growth. While we are not a start-up, we have a start … mindset and encourage our people to operate with this mindset to achieve our ambitions. Key Responsibilities We're seeking a strategic and hands-on Customer Marketing & Advocacy Manager to lead efforts in engaging, educating, and energizing our existing Alto customer base. This role involves owning and evolving customer … and enablement materials, and building a robust advocacy engine-ensuring our happiest customers share our story. You will serve as the voice of the customer, managing customer communications, establishing feedback loops, and collaborating with support, success, product, and sales teams to identify advocates and convert them into case More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you More ❯

experience of entity data and can get you up to speed in no time!). As an established disruptor to the market our global customer base continues to expand at pace, and we are looking for a Head of Customer Success to play a pivotal role in driving … the growth and scaling of Kuberno. By providing strategic leadership and fostering a culture of excellence leading the Customer Success team, this role will ensure that our approach to customer success remains market-leading and recognised as one of our unique selling points (USPs). The Head of … Customer Success will be instrumental in scaling the team alongside the business, building on existing foundations to deliver an even more impactful customer success experience. This role collaborates across the business bringing the voice of the customer to everything we do. Through continuous improvement and proactive engagement More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

Kingdom The Power Platform & CE Apps Developer will be responsible for designing, developing, and optimizing applications within the Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) Apps to support Revenue Operations (RevOps). This role will work with stakeholders across sales, marketing, customer success, and finance to … business processes, improve data accuracy, and enhance automation. This position requires expertise in Power Apps, Power Automate, Dataverse, and Dynamics 365 CE modules (Sales, Customer Service and Customer Insights - Journeys.). The ideal candidate will have a strong development background, experience integrating Power Platform with other enterprise applications … Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio) . Strong experience with Dynamics 365 CE Apps (Sales, Customer Service, Customer Insights - Journeys) . Proficiency in Dataverse, SQL, and data modeling for business applications . Ability to develop custom connectors and APIs More ❯

businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: The Customer Success Executive is a pivotal, customer-facing role responsible for ensuring our largest enterprise clients achieve their critical business objectives through the strategic … use of solutions. By building long-term, value-driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account. Success is rooted in creating and implementing customer success plans that align with customer goals, driving knowledge … paving the way for us to become a strategic thought partner by sharing relevant insights and leveraging internal expertise at the right moments. The Customer Success Executive also ensures seamless onboarding experiences, fosters ongoing customer engagement through regular touchpoints like reviews and training, and monitors key metrics such More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from … you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify trends … build relationships, address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest-growing … expansion plans and help us win there. As a Business Data Analyst, you will work in the Retail Strategy team, reporting to the Chief Customer Officer, and will collaborate with other client-facing teams such as Customer Success, Marketing, Sales, and with the senior management team to deliver More ❯

Director We're looking for a CX Strategist who brings both strategic thinking and hands-on Experience Design capability to shape and deliver exceptional customer experiences. This hybrid role spans the end-to-end of CX from defining strategy through to execution and delivery. You'll work as part … skills , identifying opportunities for innovation, experience transformation, and growth. - Develop, drive and implement CX strategies that improve brand ecosystems, align with business goals and customer needs, and deliver meaningful, measurable value. - Lead and conduct research ( both qualitative and quantitative) to generate actionable insights into customer, employee, and stakeholder … behaviours. - Translate customer behaviours, motivations, and pain points into actionable strategies , experience principles, and design hypotheses using a human-centred design approach. - Lead and develop robust CX and XD artefacts , such as audience profiles, maps (e.g., customer journeys, experience maps, service blueprints, ecosystem), CX roadmaps, experience principles, through More ❯

the charter for defining the shopping experience across multiple category needs for Amazon's emerging markets. We are a large product organization solving key customer problems through Customer Insights, Tech development, and Machine Learning capabilities. We work backwards from emerging customer needs and build solutions to scale … these globally. We build adaptive experiences that adapt to the customer, category, and country whom we serve. Key job responsibilities Build scalable solutions and self-serve platforms that provide data/KPIs to inform business decision-making. Investigate data sources across Amazon and expand existing device data infrastructure. Identify … develop, manage, and execute analyses to uncover opportunities and present written business recommendations to grow the business. Develop a thorough understanding of customer behavior and external business drivers to inform decision-making. Analyze key insight trends and build models to predict customer behavior, using statistical rigor to More ❯

is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience. The role Helping shape our vision for how we maximise the value of our Salesforce investment with respect to our loan originations funnel. … Gathering and understanding customer requirements with respect to enabling a high performing originations funnel that is ready to scale. Working with teams across the business to ensure we have a cohesive product, user experience, and roadmap that aligns to our OKRs. Use your market understanding and domain expertise to … goals for your product team. Collaborate with cross-functional teams to generate ideas and solve problems. Use qualitative and quantitative tools to understand the customer and develop customer-centric products that meet their needs. Ensure that the team maintains a focus on execution, defining quality outputs and escalating More ❯

financial services, retail, telecommunications, global energy & materials, and AI. Our clients benefit from our experience in core areas of marketing such as branding, pricing, customer experience, customer lifecycle management, customer insights, marketing ROI, digital marketing, insights & analytics, and sales & channel management. On a day-to-day basis … our clients develop the vision and execute on a plan to implement mar-tech and/or ad-tech platforms that will deliver enhanced customer experiences to attract and grow customers using digital marketing strategies and technology Apply your distinctive level of subject matter expertise to develop and deliver … specific performance marketing strategies and programs that accelerate customer acquisition and customer value across channels Understand client needs to develop use cases and make decisions on an ambitious and visionary roadmap Size the use cases for business value and feasibility to deliver the most ROI and prioritize initiatives More ❯

join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do. You will own & deliver areas of easyJet's web products and experiences for our customers, driving commercial … return and increased customer engagement & satisfaction. You'll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at … hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment. A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness. Data-driven in your approach, basing decisions on facts rather More ❯

You will need to login before you can apply for a job. The CRM Executive will work closely with the Subscriptions team and Customer Insight and Analytics team, supporting the implementation of digital customer communications for our fast-paced business. Using customer data and analytics tools … you will be responsible for delivering on the CRM strategy, processes, email activity, testing and technical capabilities, all with a view to driving increased customer transactions, value and incremental revenues. Key Responsibilities Manage the day-to-day delivery of digital customer communications (with a focus on email) within … to work across editorial, commerce and advertising campaigns. Build detailed data workflows within the Adobe Campaign platform, working with complex sets of data and customer segmentation. Monitor and respond to new marketing and testing briefs for the CRM team. Translate data briefs from stakeholders into audience selection criteria within More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to … availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within … our Customer Service department. The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence More ❯

and performance. AI and Analytics Enablement: Partner with stakeholders to identify opportunities where AI and advanced analytics can enhance cyber security services, operations, or customer insights. Reporting & Visualization: Lead the development of interactive dashboards and business intelligence tools using Power BI to provide actionable insights to internal teams and More ❯

well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a More ❯

for our business customers Lead in designing, developing, and building complex cloud services and capabilities. Help define and implement the strategic roadmap, based on customer insights and emerging technologies and ways of working. Lead architects, developers, and other engineers to ensure we at LSEG have an efficient, secure evergreen More ❯

fast-paced business environment, London companies need more than just basic software solutions-they need integrated, powerful, and scalable systems that streamline operations, improve customer relations, and boost profitability. At Nizi Solutions UK, we specialize in providing advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software … date information. Improved efficiency: Automate routine tasks to reduce manual errors. Scalability: Easily adapt and grow as your business expands. What Is CRM Software? Customer Relationship Management (CRM) software is designed to enhance customer interactions by organizing customer data, sales activities, and support services . It helps … businesses: Enhance customer experience: Personalize interactions and build stronger relationships. Boost sales performance: Track leads and streamline sales processes for higher conversions. Increase customer retention: Deliver exceptional customer service and support. The Benefits of ERP & CRM Integration Imagine the power of combining ERP and CRM in a More ❯