1 to 25 of 457 Customer Insight Jobs in London

Customer Insight & Enablement Manager Company: Albany Beck Location: London/Hybrid Engagement Type: Permanent Client Industry: Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models … organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview Albany Beck is seeking an experienced Customer Insight & Enablement Manager to support a major customer transformation agenda within a leading Financial Services organisation. Sitting within the Customer Intelligence ...

solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Job Description Customer support is a critical driver of customer trust, retention and growth. At Unit4, we want support to be faster, simpler and more accountable … with clear ownership from first contact through to resolution. As Vice President, Global Customer Support, you will lead our worldwide support organisation and define the strategy, operating model and capabilities that enable customers to achieve successful outcomes quickly and consistently. You will be accountable for ensuring every customer ...

time, permanent – hybrid (2 days in the office per week) Please note that this role is intended for candidates with substantial experience operating within Customer Success, Customer Experience, Customer Operations, or customer lifecycle functions. Why QS? At QS, we believe that work should empower you. That … Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. As a Head of Customer Analytics, this is what you’ll be doing: You will lead the Customer Analytics Group and be responsible for delivering high-quality customer ...

DescriptionInfopro Digital, the B2B group specialising in information and technology, is currently looking for a Customer Growth & Intelligence Manager on a permanent basis to strengthen the team within Red-on-line, part of Infopro Digital's Risk & Compliance division. Red-on-line helps organisations manage operational risk and maintain … strengthen business performance. As Red-on-line continues to grow internationally and evolve its product offering, we are strengthening our ability to better understand customer behaviours, optimise customer journeys and unlock growth opportunities through customer intelligence and data-driven decision making. This is not a traditional marketing ...

treasury and capital market's needs, and adapts as markets evolve. About the Role Working cross-functionally with Product Marketing, Product Management, Sales, and Customer Success, you will own our customer advocacy (references and case studies) strategy, customer communications, and Voice of Customer initiatives. You will … build scalable programs that amplify customer success stories, turn customer insights into engaging content, and create campaigns that drive retention, loyalty, expansion, and customer lifetime value. This role combines strategic thinking with hands‐on execution. We are looking for an experienced customer marketer who can identify ...

successful completion of probation period plus contributory pension scheme with employer matched contributions of 4%–5% Responsible to: Head of Customer Line management: None Location: This position is currently based remotely with the occasional day in the London office and travel to UK based events as required. Overview HACT … seeking a Customer Success Lead to own the experience, retention and growth of our customers across our social value products and services. The role sits at the centre of our Growth and Customer teams, working across our Social Value Insight platform (SaaS), consultancy services and programmes, supporting ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

develop defined areas of the B2B lifecycle strategy across FT Professional and the FT Specialist portfolio, with a primary focus on renewal and customer value growth through cross-sell and upsell. You will own a portfolio of lifecycle programmes spanning renewal support, retention, cross-sell and upsell, delivering measurable … improvements in account growth, renewal rates and customer lifetime value. The role will also flex across earlier lifecycle stages, including trial engagement, onboarding and in-life engagement, where required to support broader commercial priorities. Working closely with the Head of B2B Lifecycle, you will translate the overall lifecycle strategy ...

Customer Success Manager - Lexology PRO Department: Commercial Employment Type: Full Time Location: London Description The Customer Success Manager (CSM) is responsible for managing a portfolio of Lexology PRO and SPG customers, ensuring they realise value from their investment and achieve their business objectives. The role is accountable … driving customer retention, product adoption, engagement, and overall customer satisfaction throughout the customer lifecycle. Working closely with customers, the CSM develops trusted relationships, delivers proactive success planning, identifies risks and opportunities, and helps customers maximise the value of the platform. Success is measured through customer outcomes ...

ultimate, quality experience. About our role: 12-14 months Fixed Term Contract To support the digital business and the CRM Manager by providing customer behaviour and lifetime value insight, reporting globally across all channels and markets and manage the Digital Optimisation and Analytics Executive . To provide customer … conclusions to the business on a regular basis to ensure the right planning is in place to grow and retain the Molton Brown customer base. The role is central to the customer lifetime value initiative, the development of the loyalty program and the foundation of understanding the recency ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life.You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

core propositions, helping define not just what tenant referencing looks like today, but what it should become next. Working at the intersection of strategy, customer insight and collaboration, you'll identify opportunities to improve quality, speed, trust and customer experience across the referencing journey. You'll combine … evidence, commercial thinking and customer insight to influence the direction of the proposition, balancing immediate opportunities with a longer-term vision. Success in this role comes from collaboration. You'll work closely with Product, Marketing, Operations, Commercial, Compliance and Engineering to test ideas, build alignment and turn insight ...

Consumer Data - Insight & Data Storytelling Lead London W14 8TS, UK Job Description Posted Thursday 6 August 2026 at 00:00 About Us The BI & Data Storytelling team is part of CACI's Consumer & Market Intelligence division, transforming data, research and AI-driven outputs into clear, actionable insights. We help … thinking, we turn complex information into commercially relevant actions and measurable outcomes. As our team continues to grow, we are looking for an experienced Insight & Data Storytelling Lead to join us and help deliver impactful, insight-led solutions for a diverse range of clients and sectors. The Opportunity ...

deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences … Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Customer practice are looking for experienced, Consultants Senior Consultants and Managers to join the team. Our Customer team is hiring motivated and talented individuals, from Consultants ...

Insight and Analytics Lead Vacancy Information Location: London, UK or Los Angeles, California Salary: Competitive Working Pattern: Hybrid Contract Type: Permanent Working Hours: Monday to Friday At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together … other's backs. The Role How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards genuine diagnosis ...

Senior Digital & Commercial Manager, you will be responsible for defining and delivering Bill's digital roadmap, ensuring every digital touchpoint creates a seamless customer experience while driving measurable commercial growth. Reporting to the Commercial & Marketing Director, you will lead the delivery of our Digital Transformation Programme, owning the strategic … roadmap across CRM, loyalty, website, digital acquisition, customer experience and digital performance. Working closely with internal teams, external agencies and technology partners, you will ensure every customer interaction is connected, measurable and commercially impactful. This is a highly strategic and commercially focused role, balancing long-term digital transformation ...

primarily as a point solution has developed into a much broader AI-powered platform. There is a bigger story to tell, new markets and customer segments to explore, and an opportunity to sharpen how the business positions itself for its next phase of growth. At the same time, Marketing … Product Marketing hire and an opportunity to build the function rather than inherit someone else's playbook. Product Marketing already happens across Product, Sales, Customer Success and Marketing. Your first job won't be to rip everything up and start producing assets. It'll be to understand what ...

value from and renew Pearson's digital learning solutions. Comparable market titles for this opportunity may include Global Head of Account Management, Head of Customer Success, Director of Customer Success, Strategic Accounts Director, Senior Director of Account Management, Director of Strategic Accounts, Global Customer Success Leader, Head … Client Success, Customer Experience Director, Post-Sales Transformation Lead, Director of Customer Retention & Growth, or Enterprise Account Management Director. LOCATION & WORKING PATTERN Remote role based in the UK or another approved EMEA location. No regular office requirement. UK-based colleagues may utilise Pearson offices where practical. Customer ...

some of our most important innovative consumer propositions, partnering with Product from the earliest stages of discovery through to launch. You'll help identify customer problems worth solving, shape product direction, define compelling propositions and ensure every product we build delivers meaningful customer and commercial impact. This … strategic, upstream role. You'll work alongside Product Managers, Designers, Researchers and Analysts to bring customer, market and competitive insight into the 0-1 product process. You'll influence directly what gets built, who it's built for and how we create products that can then scale ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Senior Customer Analyst London (Hybrid - 2x Days a Week in Office) £45,000-£50,000 The Company This is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers; the business is investing heavily in its data and analytics capabilities, with … increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Customer Analytics, Data Science, Data & AI, Marketing Analytics, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. The Customer Analytics team sits ...

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about As a Product Manager within our Enterprise Product team, you'll play … role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...