1 to 25 of 111 Customer Insight Jobs in London

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

and conversion, and deliver a significant, measurable impact on Tempcover's growth. As an experienced Product Lead, you'll work alongside a Lead Product Designer, Lead Product Analyst and Customer Experience Manager as part of the Product Leadership team. What you'll be doing Reporting to the Director of Product, you'll have responsibility for driving performance for our … main short term car insurance product and its web and app customer experiences. You'll leverage your experience to swiftly take ownership of your Product's feature set and commercial performance. You will work closely with stakeholders and teams across Tempcover, including Marketing, Customer Experience, Compliance, Pricing, Underwriting and Engineering. You will have the opportunity to inspire and … work on an ongoing basis. You will be able to demonstrate how your roadmap aligns with your Product's goals and Tempcover's strategy. You should be passionate about customer insight, and using this to build the absolute best Product that you can to solve customer needs. You will talk to customers on a regular basis, and More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

platform strategy aligned with global standards. What that means day to day As a key growth role and member of the Planet Mark leadership team, the position bridges strategy, customer engagement, and delivery, requiring strong product leadership, sustainability expertise, and the ability to drive measurable commercial and environmental outcomes. Key responsibilities include: Product Strategy & Vision Own the end-to … Mark and SafePlanet. Define and articulate how sustainability products fit into the broader ecosystem and create long-term value for clients. Balance product standardization with regional regulatory requirements and customer-specific needs to maximize adoption and impact. Shape propositions that meet the needs of both standalone members and enterprise clients seeking to manage supply chain-wide sustainability. Roadmap Development … Delivery Develop and maintain a visionary yet practical roadmap, grounded in customer insight and industry trends. Translate strategy into execution through close collaboration with engineering, leveraging shared platform components (UX, APIs, configuration, QA). Ensure smooth customer migration from legacy platforms to new sustainability solutions. Customer & Market Insight Build strong relationships with sustainability and ESG More ❯

visual merchandising of your stores from products to signposting and engaging content that makes a sale today. Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs. Build a foundation to share more and better insight than our peer group/competitors with … objectives. Work closely with the Brand & broader Commercial/Sales teams on executing all product and collection launches. Work closely with Commercial/Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity. Provide expertise on current eCommerce industry best practice, with CRO focus. …/Trading best practice of tomorrow through training, research etc. Positively impact and influence internal stakeholders and external partners. Effectively communicate and collaborate with company stakeholders. Think like a customer, all the time, every day. What skills do I need? 3+ experience using Shopify Plus and comfortable with editing liquid code. 3+ years' experience managing/leading digital retail More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

Location: Gracechurch St (4964), London, United Kingdom Customer Experience Transformation Director Contract type: Fixed-term (12 Months) Location: London; UK-wide ravel required to engage stakeholders & teams. Closing Date: Friday 19th September About Openreach Openreach is dedicated to building the UK's future digital infrastructure, connecting people, businesses, and communities. Join us as we embark on this exciting transformation … journey, redefining what great customer experience means for everyone we serve.Openreach stands at the forefront of the UK's digital infrastructure, enabling millions of homes and businesses to connect, communicate, and thrive. As the organisation continues to evolve, we recognise that customer experience must be at the heart of our transformation. To this end, we are seeking an … outstanding senior leader to take on a pivotal, director-level role on a 12-month fixed-term contract, tasked with spearheading our customer experience transformation agenda. Role Summary: The Director of Customer Experience Transformation will be responsible for guiding Openreach through an ambitious, structured journey to redefine how we serve our diverse customer base. This is a More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: eCommerce Customer Success Executive (Fixed Term Contract) Located: Hybrid Working and you will be required to go into Northampton or any other Ricoh Office (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive … work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. As an eCommerce Customer Success Executive , you will play a pivotal role in ensuring the success and growth of both The Ricoh eShop (TReS) and the One Ricoh Portal (ORP) . You'll … be responsible for delivering an exceptional online experience, driving customer engagement, and supporting internal teams to maximise digital sales and service excellence. Key Responsibilities Platform Operations & Optimisation Ensure TReS and ORP are fully operational and optimised for a seamless customer experience. Manage product and category listings to ensure accuracy, relevance, and availability. Monitor platform performance from search to More ❯

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like … Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe … This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with … innovative data integrations with external providers and partners. Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life. Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint. Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless More ❯

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe … This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with … innovative data integrations with external providers and partners. Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life. Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint. Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯