23 of 23 Customer Insight Jobs in London

Member and B2B data. Working with data and marketing teams to make sure solutions are fit for purpose. append and enhance our customer data with variables we do not currently collect/hold in order to successfully achieve our ambitions. It is not a ‘database management’ role, but will … offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

against targets with clear rationale and risk assessment Responsible for pipeline creation via outbound activity work with set KPI’s Provide market, competitor, and customer insight to inform GTM strategy, pricing, and product roadmap decisions Contribute to the continuous improvement of sales processes, playbooks, and qualification frameworks Support … Nutritics software, both in person and online Maintain disciplined CRM hygiene and data-driven pipeline management to support accurate reporting and scalability Use insight-led selling approaches, tailoring value propositions to regulatory, operational, and commercial drivers Leverage marketing campaigns, events, and ABM initiatives to accelerate deal progression and conversion ...

Proven experience delivering Dynamics 365 CRM projects . Strong understanding of CRM processes, data structures, and client lifecycle management. Experience working with Dynamics 365 Customer Insights or comparable data platforms. Demonstrated experience managing cross-functional teams , including Business Analysts and Developers. Strong stakeholder management and communication skills. Familiarity with ...

value customers pushing for results. There are complex technical deployments that directly impact performance and outcomes. What’s missing is someone to own the customer journey end-to-end and ensure the technology delivers real, measurable value. We are building AI systems that replace traditional physics simulations with faster … These systems are being deployed in advanced engineering environments where accuracy, speed, and reliability are critical. The Opportunity This is a founding role within customer success and technical partnerships. You will not be inheriting a playbook. You will build it. You will work directly with engineering leaders and technical ...

+ OTE + Benefits An exciting opportunity has arisen for an experienced Business Development Manager to join a leading data, insight and technology consultancy. This role focuses on driving new business growth within Data Science and Data Solutions, helping organisations transform how they use data to make smarter commercial … generating new relationships at senior level, identifying opportunities, and positioning data-driven solutions that solve real business challenges such as: Understanding and segmenting customer audiences Responding to fast-changing consumer behaviours Identifying churn risk and retention opportunities Improving targeting and personalisation strategies Turning complex data into clear commercial insight ...

data analytics scale-up is looking for a Senior Data Engineer to join its core engineering function and help power platforms processing millions of customer insights every day . This is a chance to work at serious scale, solving complex data problems for enterprise organisations with tens of millions ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

Title: Customer Proposition Design Analyst Location: London - Flexible working Contract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within … community banking infrastructure. This transformation requires the development of customer-centric, accessible and scalable propositions across multiple workstreams, including assisted services, automated solutions and new hub models. Responsibilities Lead the development of customer journeys and service blueprints, ensuring clarity of steps, pain points, interactions and value exchanges across ...

Managing complex sales cycles with six-figure deal values and clear land-and-expand potential Leading deals from discovery through to close, linking customer problems to commercial outcomes Cross-functional collaboration & execution Working closely with leadership and internal teams throughout the sales process Bringing customer insight back ...

vision, strategy, and delivery of our data products. This is a high-impact role, leading cross-functional teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

Tealium iQ Implementation Specialist London, Inside IR35 This is an opportunity to join a fast paced digital environment where data, personalisation, and customer experience are at the core of their transformation roadmap. You will play a key role in shaping how their audiences interact with high traffic online products. … audience engagement. Their data teams operate in a dynamic, collaborative environment where experimentation and rapid delivery are encouraged. They are investing heavily in customer insight and personalisation programmes to strengthen their digital presence. This is a hands-on role within a mature data capability that continues to evolve ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

high-impact DevOps Pre-Sales professional who thrives at the intersection of deep technical expertise and enterprise sales? Do you already operate in a customer-facing DevOps pre-sales role - leading technical wins, running proof-of-concepts, and shaping complex DevSecOps conversations at enterprise level? If yes, this could … evaluations, POCs and technical wins Are comfortable operating in complex enterprise sales cycles This is not : A pure DevOps engineer role A post-sales Customer Success role A generic Solutions Architect role A role for someone trying to "move into pre-sales" You must already be operating successfully ...

growth within existing clients through continued progress and expansion of solutions and impact. Deep knowledge of Marketing Automation platforms like HubSpot and Dynamics/Customer Insight Journeys or deep knowledge of the Salesforce product stack (certification in Sales Cloud and Marketing Cloud Account Engagement preferred, Marketing Cloud/ ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create … www.brillio.com. Location: London, UK Reports To: Managing Director, BFSI Vertical The role : The Client Partner position is a key role within the Brillio Customer Success team for UK, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Banking clients ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

solutions, delivering technical demonstrations, and guiding successful implementation. The Role As a Solutions Engineer , you will act as a trusted technical advisor throughout the customer journey. You will work closely with account executives, product managers, and engineering teams to understand customer requirements, design solution architectures, and deliver technical … demonstrations and proof-of-concept implementations. This role combines technical architecture, system integration, and customer engagement , helping organisations adopt modern cloud, AI, and data technologies . What You’ll Be Doing • Work with enterprise customers to understand technical requirements and solution architecture • Design and deliver technical product demonstrations tailored ...

only be required in once a week. About you: You have a strong knowledge of Microsoft Dynamics 365/D365 (Field Service, Sales Enterprise, Customer Insights, Marketing) You have experience with CRM suites (Sales, Customer Service, Field Service, Marketing) You have troubleshooting and customer support skills ...