senior stakeholders Expertise in creating and using service design artefacts, including service blueprints, journey maps, ecosystem maps, and operating models, to drive decision-making and alignment Ability to articulate service design recommendations, trade-offs, and strategic rationale clearly and persuasively to a range of audiences Experience working within … Agile and iterative delivery environments Strong facilitation, stakeholder management, storytelling, and communication skills Ability to navigate ambiguity, influence decision-making, and help teams move from complexity to clarity Experience collaborating closely with Product, Design, Engineering, and Business teams to deliver user-centred and commercially viable solutions Must have ...