City of London, London, United Kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
Cloud (Azure) and Backup Services. · Ability to identify potential risks in technical operations and develop mitigation strategies to prevent disruptions. · Ideal certifications: (or demonstrable equivalent competency and knowledge) o ITIL certified (at least v3) Prince 2. o Microsoft Certified Solutions Architect o Microsoft Enterprise Administrator o Microsoft Security Operations Analyst Associate o Microsoft 365 Endpoint Administratoro InTune Please note More ❯
Security, Cloud and Backup Services. · Ability to identify potential risks in technical operations and develop mitigation strategies to prevent disruptions. · Ideal certifications: (or demonstrable equivalent competency and knowledge) o ITIL certified (at least v3) Prince 2. o Microsoft Certified Solutions Architect o Microsoft Enterprise Administrator o Microsoft Security Operations Analyst Associate o Microsoft 365 Endpoint Administratoro InTune Please note More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity … and emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified More ❯
Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned … service(s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with More ❯