22 of 22 ITIL Certification Jobs in London

high paced environment. Good written and verbal communication skills with the ability to engage both technical and business stakeholders. Strong organizational skills with the ability to multi-task Thorough ITIL awareness, preferably supported by ITIL certification "Service Operations", "Operational Support and Analysis", or "Problem Management". ITIL foundation qualification is a minimum requirement. Familiarity with reporting More ❯

of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT operations in multi-vendor environment Background experience in retail, hospitality or restaurant industry Experienced in managing outsourced IT service providers Effective communicator, with a strong ability to collaborate Vendor relationship management This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand More ❯

of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT operations in multi-vendor environment Background experience in retail, hospitality or restaurant industry Experienced in managing outsourced IT service providers Effective communicator, with a strong ability to collaborate Vendor relationship management This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand More ❯

with previous experience managing a global team of Service Desk Managers You will have experience of working in a large-scale environments (4,000+ users) You will have an ITIL certification and good knowledge of ITIL processes Experience working to the follow the Sun model You will have exceptional communication skills. ServiceNow experience is highly desirable Experienced More ❯

cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity … tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters a supportive and More ❯

cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity … tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters a supportive and More ❯

quality assurance and compliance with OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands-on with Power Platform including … Factory (ADF) . Working knowledge of Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements More ❯

key point of contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. … contractual obligations, service levels, and quality standards. Act as a key liaison between IT, business stakeholders, and external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trend analysis, and metrics for leadership review. Skills & Experience Proven experience in Service … Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally as a platform owner or process lead. Deep understanding of ITIL v3/v4 frameworks and their practical application in a live environment. Demonstrable experience in vendor management , including oversight of Managed Service Providers (MSPs). Solid background in Incident, Problem, and Major More ❯

key point of contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. … contractual obligations, service levels, and quality standards. Act as a key liaison between IT, business stakeholders, and external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trend analysis, and metrics for leadership review. Skills & Experience Proven experience in Service … Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally as a platform owner or process lead. Deep understanding of ITIL v3/v4 frameworks and their practical application in a live environment. Demonstrable experience in vendor management , including oversight of Managed Service Providers (MSPs). Solid background in Incident, Problem, and Major More ❯

services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be comfortable working with both cloud and on-premise infrastructure within … all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the transition into service of all cloud and on-premise components, ensuring effective knowledge transfer and operational readiness. Collaborate with product, platform, and supplier … management reporting, service metrics, and performance insights to programme leadership. Experience & Skills Required Demonstrable experience delivering Service Design and Transition within large, complex, multi-supplier programmes. Deep understanding of ITIL frameworks (V3/V4) and practical experience embedding service management processes. Strong background in designing and implementing service architectures for enterprise or public-sector systems. Proven ability to influence More ❯

expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.). Solid understanding of network management, endpoint security, and identity access controls. Familiarity with ITIL best practices and process-driven service delivery. Proven ability to lead distributed teams and handle escalations effectively. Excellent communication, stakeholder management, and problem-solving skills. A proactive, automation-first … approach with a focus on user experience and continuous improvement. Nice to Have ITIL certification (v3 or v4) Experience in a SaaS, fintech, or product-led organisation Exposure to CASB/DLP solutions and compliance frameworks (e.g., ISO27001, SOC2 More ❯

expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.). Solid understanding of network management, endpoint security, and identity access controls. Familiarity with ITIL best practices and process-driven service delivery. Proven ability to lead distributed teams and handle escalations effectively. Excellent communication, stakeholder management, and problem-solving skills. A proactive, automation-first … approach with a focus on user experience and continuous improvement. Nice to Have ITIL certification (v3 or v4) Experience in a SaaS, fintech, or product-led organisation Exposure to CASB/DLP solutions and compliance frameworks (e.g., ISO27001, SOC2 More ❯

and general hardware. Experience with AD, LDAP, networking basics (TCP/IP, DHCP, DNS). Excellent communication, customer service, and organisational skills. Someone curious, adaptable, and eager to learn—ITIL certification a bonus. What’s In It For You? Join a supportive, collaborative IT function with genuine opportunities to grow. Work with modern tech, get involved in projects More ❯

and general hardware. Experience with AD, LDAP, networking basics (TCP/IP, DHCP, DNS). Excellent communication, customer service, and organisational skills. Someone curious, adaptable, and eager to learn—ITIL certification a bonus. What’s In It For You? Join a supportive, collaborative IT function with genuine opportunities to grow. Work with modern tech, get involved in projects More ❯

and general hardware. Experience with AD, LDAP, networking basics (TCP/IP, DHCP, DNS). Excellent communication, customer service, and organisational skills. Someone curious, adaptable, and eager to learn—ITIL certification a bonus. What’s In It For You? Join a supportive, collaborative IT function with genuine opportunities to grow. Work with modern tech, get involved in projects More ❯

management or software operations. Excellent stakeholder management and communication skills. Proven ability to drive continuous improvement, optimise tools and lead on enhancements. Strong analytical and problem-solving capabilities. Desirable: ITIL certification or similar. Experience delivering product or technical roadmaps. Degree in IT, Computer Science or related discipline. Why This Role Is Exceptional You wont be sitting on the More ❯

and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module More ❯

and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module More ❯

C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven … experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven … to enhance customer satisfaction BENEFITS: Performance-related bonus Microsoft certification incentives 33 days annual leave (including bank holidays) Birthday leave Private medical insurance, income protection & life assurance Company pension scheme Enhanced family-friendly benefits Company sick pay & compassionate leave Employee Assistance Programme C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we More ❯

effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified. To be considered for this role, you will need the following: - Strong Service Desk knowledge Dealt with Third-Party Vendors and Contracts On-site in London with travel … to other sites Experience with Microsoft M365 Experience with Active Directory IT audit processes and controls. ITIL Foundation certification If this could be your next career move, joining a growing challenger bank, please forward your CV in the first instance. Due to the volume of applications received for positions, it will not be possible to respond to all More ❯

and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯

and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯