3 of 3 Remedy ITSM Jobs in Central London

services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions. Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms. Drive … initiatives. Implement and support security best practices aligned with CIS Controls v8.1 . Essential Skills Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities. Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes. Experience ...

applications and infrastructure environments . Strong stakeholder management skills with the ability to engage business, technology, and operational teams. Experience with ServiceNow or similar ITSM platforms. Excellent communication, governance, and escalation management skills. ITIL Foundation Certification. Preferred Skills & Experience Experience in Banking, Financial Services, or other regulated industries . … Release Management and Deployment Governance . Experience driving Continual Service Improvement (CSI) initiatives. Experience with tools such as: Jira Service Management BMC Remedy Confluence Project Management certifications such as PMP or PRINCE2 . Experience preparing executive-level service reviews and operational dashboards. Disclaimer: This vacancy is being advertised ...

hash, schedule reload) under L2 supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance … backups). • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar). • Ability to follow detailed step-by-step patching runbooks. • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation. • Clear communication for co-ordinating ...