1 of 1 Support Specialist Jobs in Central London

Overview The Digital Support Specialist plays a critical role in delivering high-quality support for the systems, platforms, and digital services used across RSSB and by external rail industry stakeholders. Acting as first and second-line support, this role balances user-focused troubleshooting with in-depth … recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities Provide first and second-line technical support to both internal and external users across hardware , software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB's public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance issues. Administer and maintain More ❯