Problem & CSI Manager- Energy Client Experience Required
- Hiring Organisation
- Vallum Associates
- Location
- City of London, London, United Kingdom
Continual Service Improvement (CSI) Manager for a leading energy client. The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating … continual improvements to service resilience and availability. Key Responsibilities Support the Senior Problem Manager in implementing and continuously improving the end-to-end Problem Management process. Manage both reactive and proactive Problem Management activities. Lead/support Root Cause Analysis (RCA) using structured methodologies such as 5 Whys. ...