11 of 11 Customer Engagement Jobs in the Channel Islands

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 100,000-110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti are … from presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, youll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look: Provide … Statements of Work (SoWs). Translate complex requirements into clear designs and roadmaps for both technical and non-technical stakeholders. Skills & Experience: Strong hands-on experience with Dynamics 365 Customer Engagement (CE) and Power Platform (configuration, customisation, and development). Proven track record of architecting and leading large-scale D365 CE solutions . Skilled in designing custom business More ❯

Senior Dynamics 365 (D365) Functional Consultant - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 75,000-80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc. … an award-winning UK Microsoft Partner thats growing its Dynamics 365 CE/CRM practice across the UK. Were seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with Customer Engagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into More ❯

day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective … communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates … and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests More ❯

The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with … is ideal. Core Competencies: A well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high standards. Technical Expertise: Proficiency in … lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building out creative campaigns that are data-fueled and enhanced with key technology partnerships. Metrics-Driven More ❯

presents an outstanding growth opportunity for the individual that thrives in a fast-paced, high-visibility and changing environment. This role will be developing and delivering innovative and impactful customer marketing programs that accelerate and drive customer engagement and retention across the globe in line with business targets. You: We are looking for a B2B expert who … campaign briefs that convey the business requirements, opportunity, metrics to success and overall marketing approach. partner with the global product & commercial teams to ensure all marketing is grounded in customer (and competitor) insight. Put yourselves in the shoes of the customer to understand their needs and wants. execute marketing campaigns throughout the delivery process, including the creation of … and related process roadmaps to improve agility and time to market of lifecycle campaigns The ideal candidate has: You have previous marketing experience , including campaign management, in a b2b customer success environment, for a SaaS or enterprise software company Youre curious with a creative point of view. You possess an ability to adapt quickly to change. You have a More ❯

deployed solutions Document technical specifications and user guides Requirements: Proven experience as a D365 Developer or Power Platform Developer In-depth knowledge of Microsoft Dynamics 365, especially Dynamics 365 Customer Engagement Strong experience with Power Platform components including Power Apps, Power Automate, Power BI, and Dataverse Experience with Azure services and solutions (Azure Functions, Logic Apps, etc.) is More ❯

What youll bring 5+ years experience as a Dynamics 365 CE Architect or Solution Architect. Experience designing and developing solutions using Azure. Strong experience with the Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customization, and integration capabilities. Extensive experience in CRM architecture design, including solution design, data modelling, and system integration. Experience with messaging patterns and More ❯

a permanent basis. This is a fantastic opportunity to work within a forward-thinking business that leverages the full Microsoft Dynamics 365 suiteincluding both Finance & Operations (F&O) and Customer Engagement (CE) to deliver innovative, end-to-end digital solutions. Youll be joining a collaborative and high-performing team that prides itself on technical excellence and a strong More ❯

looking for your next challenge? Our client, a leading organisation in the financial services sector, is seeking a talented developer to help drive their digital transformation and deliver engaging customer journeys through Salesforce Marketing Cloud. The Role Youll play a key role in designing, developing, and optimising marketing automation solutions within Salesforce Marketing Cloud. Working closely with marketing, CRM … and digital teams, youll create seamless, personalised campaigns that enhance customer engagement and drive measurable results. Key responsibilities include: Designing and developing Marketing Cloud solutions including automations, journeys, and campaigns Building and optimising customer journeys using Journey Builder, Automation Studio, and Email Studio Developing advanced AMPscript, SQL queries, and dynamic content for personalised communications Integrating Salesforce Marketing More ❯

our services by bringing new ideas and ways of working Collaborate with the sales team to ensure appropriate scoping of new business opportunities and creation of proposals for successful engagement delivery. Manage customer engagements to ensure high-quality and timely deliverables. INDIVIDUAL RESPONSIBILITIES Delivering penetration testing services to customers as part of a team Provide technical assistance and … CEH, CRT) Other Requirements Ability to pass BPSS or HMG SC vetting requirements. Ability to adapt to a fast-moving security landscape and keep pace with latest thinking. Strong customer focus able to meet the demands of internal and external customers. Excellent communication skills providing verbal and written communication that are outstanding to your team leader and Head of More ❯

Professional Services , you'll lead, mentor, and grow a multidisciplinary consulting team - including Solutions Architects, Technical Consultants, Project Managers, and PMO professionals. You'll oversee the successful delivery of customer engagements, ensuring they are profitable, high-quality, and strategically aligned with business goals. This is an excellent opportunity for an experienced leader with a proven track record in managing … or scaling a professional services or ERP consulting team. You'll combine strong commercial acumen with a genuine passion for people development and customer excellence. You'll play a pivotal role in shaping how consulting services are delivered - developing people, refining methodologies, introducing best practices, and ensuring that the consultancy continues to innovate and scale effectively. Essential skills and … leading a professional services or consulting team through growth and change. Strong understanding of business processes and digital transformation challenges across industries. Proven success in driving profitability, utilisation, and customer satisfaction metrics. Excellent stakeholder management and influencing skills at all levels. Strong project and resource management skills, with the ability to manage competing priorities. Commercially savvy, with experience in More ❯