15 of 15 Customer Service Jobs in the Channel Islands

dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as … partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able … to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with More ❯

Data Analytics Engineer Contract Role Inside IR35 | 475-500/day | Remote | Initial 6 Months | Extension Likely We have a new Data Analytics Engineer contract opportunity a customer of ours, supporting their Global Operations and Customer Service teams. This role is remote-first, with the very odd occasional travel to Newcastle. The initial contract is 6 months … with strong potential to extend. Were looking for someone with a strong technical foundation and a deep understanding of operational data needs - especially around workforce planning and customer service analytics. Key Responsibilities: Build and maintain scalable data pipelines and datasets using ELT/ETL best practices Deliver high-quality insights through reporting and analytics Partner with stakeholders to … non-technical audiences Tech Stack: Snowflake Python Fivetran Azure/AWS Salesforce CRM (preferred) Ideal Candidate: 5+ years in BI, Data Analytics, or Data Engineering Experience supporting Ops and Customer Service teams Strong stakeholder communication and project delivery skills Advanced data storytelling and presentation capabilities Please apply below. More ❯

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 100,000-110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti … from presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, youll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look … Provide technical leadership and mentoring to project teams. Architect and design Dynamics 365 CE/CRM solutions (Sales, Service, Marketing, Power Platform) tailored to client needs. Own solution architecture across Dynamics 365, M365, and Azure, ensuring security, scalability, and compliance. Define and implement integrations with Azure services and third-party applications. Research, evaluate, and deliver AI-powered solutions using More ❯

Senior Dynamics 365 (D365) Functional Consultant - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 75,000-80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses … an award-winning UK Microsoft Partner thats growing its Dynamics 365 CE/CRM practice across the UK. Were seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with Customer Engagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into a More ❯

development. Stay current with the latest Microsoft technologies and updates within the Power Platform and D365 ecosystem. Qualifications Proven experience as a Solutions Architect in Dynamics 365 CE (Sales, Customer Service, Field Service, etc.). Strong understanding of Power Platform (Power Apps, Power Automate, Power BI). Experience with Azure services, integration patterns, and data migration strategies. More ❯

Role Description Responsibilities: Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. Collaborating with cross-functional teams to ensure successful implementation. Identify and communicate potential risks and roadblocks during implementation. Being a single point of contact for the customer till they are settled and set up for success on CareStack. … Adopt a consultative approach to understand the current practice workflows and adapting them for CareStack. Influence and educate the customer towards better workflows and SOPs that would yield higher growth Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack. Make an early assessment of the … the practice and predict possible churn scenario and highlight the ones that may need more support than usual. Required Skills/Experience Analytical Skills, Software Implementation, and Communication skills Customer Satisfaction and Customer Service skills Experience in healthcare or dental industry is a plus Experience using software Strong project management skills Excellent problem-solving abilities Ability to More ❯

Friday off! Hybrid working work from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 2528 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/sell up to 10 days holiday … annually Pension scheme 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes including spot bonuses and long-service awards Award-winning culture recognised as a Great Place to Work across multiple categories About the Role Were hiring a Microsoft Power Platform Support Engineer to help deliver outstanding … support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting More ❯

assessments, executing software integrations, providing training, offering ongoing support, and developing sales and RevOps strategies. The role also involves analyzing current setups, troubleshooting issues, and maintaining high levels of customer satisfaction. Qualifications Proficient in CRM Implementation Strong Analytical Skills Excellent Communication and Customer Service skills Track record of ensuring Customer Satisfaction Ability to work independently and More ❯

helpful We are working hard but having fun We're inquisitive - we research and explore - it's in our nature We're ambitious but not at the cost of customer care and excellent customer service Join us in our exciting venture! Please get in touch for more information MandyKettle@UnitingAmbition.com More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, were dedicated to helping our clients navigate complex financial … meet client objectives. Maintain visibility across active and upcoming releases, ensuring alignment with budget, scope, and strategic priorities. Stakeholder Engagement & Business Liaison Build strong relationships with internal teams, including service line leads, UX/UI, engineering, marketing, and customer service, as well as firms and end-users. Lead stakeholder meetings to communicate project status, risks, and milestones More ❯

Bank Accounting, Cost Centre Accounting, Product costing and Profit Centre Accounting. Experience in Treasury Management or Fiori an advantage. What you will be doing : - Working closely with our varied customer base utilising your knowledge and experience providing advice and support around FICO SAP configuration and business processes. Support and liaise closely with corresponding client teams to resolve issues, provide … solutions, and offer support to clients to meet contractual obligations. Deliver Great Customer Service - build effective working relationships with colleagues, as well as internal & external customers. Deliver Customer Change - working with our customers to: Gather and analyse requirements, define, validate, and design solutions. Translate requirements into estimates and functional specifications, working with appropriate teams to comprehensively detail More ❯

PROJECT CO-ORDINATOR Are you organised with strong administration and customer service skills? If so, apply to join our team! As a Project Coordinator you will directly support the successful delivery of projects undertaken by the Delivery team (Voice, Connectivity, Networking, and IT) through effective facilitation, tracking and reporting. Job Objective Act as the main point of contact More ❯

biopharmaceutical organisation to support the recruitment of a Senior IFS Systems Administrator on a permanent basis. (Remote working available) About us: A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market. About this Role: We are looking for this individual to serve as a subject matter expert … personal goals, and take responsibility for meeting them within defined timelines Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities Experience in customer service, strong communication skills and a collaborative approach as part of a team. Working knowledge of GCP, cGMP and/or ICH guidelines If you would like to More ❯

an experienced D365 Business Central Support Specialist to join their growing support team. This role offers the opportunity to work in a collaborative, client-focused environment where innovation and service excellence are valued. The Role As a D365 Business Central Support Specialist, youll play a key role in supporting users across multiple clients, ensuring smooth daily operations and rapid … resolution of system issues. Youll troubleshoot functional and technical challenges, manage support tickets, and collaborate with consultants and developers to deliver outstanding customer service. Key Responsibilities: Provide first- and second-line support for Dynamics 365 Business Central (BC) Investigate, diagnose, and resolve user issues across finance, sales, purchasing, and inventory modules Manage and document tickets through to resolution, maintaining More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you ready to kick-start your career in IT and technology? Apogee Corporation is looking … for a motivated and enthusiastic Trainee EUC Provisioning and Hardware Technician to join our Service Operations team in Guernsey. This is an exciting opportunity to develop hands-on skills in PC imaging, configuration, and hardware repair, while contributing to a team that powers seamless workplace experiences. What You Will Do: Receive full training and mentorship to build expertise in More ❯