1 to 25 of 2,604 Customer Service Jobs in the UK

is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their … digital customer service strategies, and achieve key business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations More ❯

Service Desk Analyst Service Desk Analyst Telent are looking for TWO Service Desk Analysts (Customer Service Helpdesk Agents/Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in … a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 shift patterns that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks per month) 11:00am … 00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the More ❯

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working hours: 37.5 hours per week, Monday to Friday Job type: Full time, Permanent Competitive starting salary - At the desk training - 26 days annual leave and Public bank holidays Telent are looking for TWO Service Desk Analysts (Customer Service Helpdesk Agents/Helpdesk Operators) to join … our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 … are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the … opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development More ❯

Hybrid Bonus opportunities Clear progression plan Looking for Polish-speaking Client Services jobs, Customer Service work and Polish-speaking Customer Success roles in Nottingham? An exciting FinTech Scale-Up is on the lookout for an energetic professional to join their Nottingham team. Company profile - FinTech In this Polish-speaking Customer Service Assistant role, you will … UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. Job description - Customer Service Assistant (Polish Speaking) In this Polish-speaking Client Relations role, you'll be joining the Collections team at one of the fastest-growing FinTechs in Europe! A … our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Key responsibilities - Polish-speaking Customer Service Assistant In this Customer Service Assistant opportunity in London, your responsibilities will include: Conducting More ❯

The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively. Client Details Technical Customer Service Executive, Camberley: This position is with a well-established organisation in … the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service. Description Technical Customer Service Executive, Camberley: Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach. Resolve technical issues for a range users Provide technical … support and guidance on product usage and troubleshooting. Collaborate with internal departments to resolve customer issues efficiently. Maintain accurate records of customer interactions and document solutions provided. Identify opportunities for process improvement and share feedback with the team. Assist with order processing and tracking, ensuring timely delivery for customers. Stay updated on product knowledge to offer accurate and More ❯

a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme … Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service/Sales Support Exec, you will be … the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: • Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term ContractLocation: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a 'best-in-class' culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the … working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for … ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and More ❯

investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla. What will I be doing? This role is dedicated to delivering exceptional customer support as the primary point of contact for both B2C and B2B customers in the DACH region (Germany, Austria, Switzerland), while also supporting other global markets when needed. You … will manage daily support operations, addressing inbound customer requests (both paying and non-paying) promptly and effectively. Your focus will be on resolving queries with empathy, maintaining high service standards, and providing practical solutions to customer inquiries in native-level German and professional English. In addition to managing support tickets, you will take ownership of the customer feedback stream for the DACH market, ensuring insights are captured and shared with the wider team. You will represent the voice of the DACH customer within the Customer Service function, ensuring all relevant assets (templates, articles) are culturally and linguistically aligned with the region. This role plays a crucial part in amplifying the voice of the More ❯

Customer Service Advisor Witney (Hybrid) £25,000-£27,000 We are currently seeking an Italian speaking Customer Service Advisor to join our client, a leading technology company in Witney. In this role, you will support the team in delivering high quality system support, resolving queries from clients around the world including Italian speaking customers. It is … essential that you can communicate in both English and Italian, via email and phone, fluently to business level. The ideal person will have a strong customer service background and be driven to deliver a fantastic professional service. Upholding the excellent levels of communication and care that this company prides themselves on. It is a busy role requiring you … to prioritise work and be able to enter data accurately and efficiently. Customer Service Advisor duties (job description can be provided) Be part of the Professional Services Team and helpdesk function, using both the Italian and English language. Service the needs of the companys customer portfolio to maintain their online presence and offer proactive advice. Deliver More ❯

support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand … and meet their service needs. • Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and … provide support in other areas as needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to … their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex technical issues and escalate second line support More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work we do directly … month and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with … enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision More ❯

Customer Service Representative Newcastle - 6+ month's contract Pay: circa £13 - £19/hour. Are you passionate about providing exceptional customer service in a fast-paced environment? A Digital Services Provider is currently seeking a Customer Service Representative in Newcastle. In this role, you will utilize your prior experience in customer service and support to assist us in upholding our commitment to delivering excellent service to our clients. Key Responsibilities: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide assistance. Utilize your prior experience in customer service to handle a variety of customer interactions efficiently and effectively. Collaborate with team … members and other departments to ensure timely resolution of customer concerns and inquiries. Maintain confidentiality and handle sensitive customer data with the utmost care and discretion. Demonstrate a strong customer focus and dedication to delivering an outstanding customer experience with every interaction. If you're ready to make a positive impact and thrive in a customer More ❯

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment. Due to insurance limitations, candidates must be age 18 or over. Role In-tend are a … their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship. Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company. We … way in an open plan office based environment. They must be able to work in a quiet professional environment. The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well-rounded asset to More ❯

Customer Service Delivery Specialist Local role based in Portsmouth About Our Client This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers. Job Description The key responsibilities for the Customer Service Delivery Specialist role … are: Manage customer queries and resolve issues in a timely and professional manner. Coordinate with internal teams to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Monitor service performance and identify areas for improvement. Provide updates to customers on the progress of their requests or issues. Assist in the implementation of new … customer service processes. Contribute to maintaining a high standard of customer satisfaction. Adhere to company policies and regulatory requirements at all times. The Successful Applicant A successful Customer Service Delivery Specialist should have: Previous experience in a customer service or related role. Strong communication and problem-solving skills. Ability to multitask and work More ❯