Lead Service Designer - Digital CX
- Hiring Organisation
- Sky
- Location
- St. Helier, Channel Isles, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery … accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these