1 of 1 Remote Customer Experience Jobs in Chelmsford

at pace, with the emotional intelligence to guide a large department through this change. The transformation agenda you ll be leading is all about driving efficiencies, transforming the resident experience and developing the workforce. Delivering solutions that are scalable, repeatable, and accessible, with user experience and operational excellence at the core. The Role Reporting into the Executive Director … 12m in staffing, £17m in services, and a 5-year investment programme of up to £40m. Overseeing the design and delivery of innovative digital services and infrastructure that improve customer experiences and achieve measurable outcomes. Leading on transformation programmes and service redesign initiatives which modernise how the Council works. Ensuring robust and cost-effective technology operations which support service … and methods. About You The ideal person will be a proven digital leader with a track record of delivering transformation at scale within a complex organisation. You will bring: Experience in leading large digital teams and portfolios with significant budgets - 250 FTE, £40m + Transformation agendas Experience in guiding IT and Digital Teams through significant transformation and change. More ❯