3 of 3 SLA Jobs in Cheltenham

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

value, they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends. Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met An awareness of escalation procedures and best practices is also very important. As a key More ❯