5 of 5 Customer Experience Jobs in Chester

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Product Support Specialist Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

Product Support Advisor Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

in ways that are co-ordinated into customers' existing lifestyles. We're bold and innovative in our use of data and technology in putting customers first, creating world-class customer experiences, to build balanced and long-term business models, adding to Group capabilities overall. We continually test and iterate for growth and insights. We seek people with a desire … to learn, an ability to build thought-partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market, and regulatory contexts. The purpose of the Product Owner is the overall ownership of a specific product which contains features, journeys, or technology components. This role is responsible … Change Framework (PCF), promoting team adherence and continuous improvement. Product Ownership & Backlog Management Define and prioritise user stories and acceptance criteria, manage the team product backlog, and collaborate with Customer Journey Managers to enhance customer experiences. Governance & Readiness Oversee end-to-end product change governance and business readiness activities, including training, communications, testing, and implementation planning. Cross-Platform More ❯