1 to 25 of 28 Customer Service Jobs in Chester

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities * To provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time management skills, with a logical approach to problem solving. * Ability to work under pressure and within time More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

Field Service Engineer Location: Chester and surrounding areas Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £36,000 - £38,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM). Update … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to £27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester … are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/ More ❯

Balance + Bonus Scheme + Share Purchase Scheme Field based, commutable from Chester, Wrexham, Liverpool, Manchester and the surrounding areas Are you a Field Service Engineer or Maintenance Technician with a background in CCTV, Intruder Alarms, Access Control, Electrics, Electronics, or Mechatronics Equipment looking for a role where you … door-to-door, bonuses and enhanced overtime rates? This is a great opportunity to join an industry leading company where staff satisfaction and company service standards come first, and the opportunity to further train, develop and progress your career is always accessible. The company prides themselves on offering great … to support organisations and sites across multiple industries, working with some of the world's largest businesses and institutions. In this role you will service, maintain and perform preventative maintenance on a variety of electrical and electronic based CCTV systems, Alarms, PID systems, Access Control systems and control rooms. More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to … help drive improvements in standards IT skills - MS Office and CRM Desire for continuous improvement of ways of working Good call handling ability Strong customer service experience Enthusiastic and positive can-do attitude Desirable: It is desirable but not essential that the successful candidate will: Have salesforce experience More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

Join the Future of Customer Engagement with Daktela UK At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a drive … for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey. About the Role: As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical assistance … and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise What You More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service delivery strategy, ensuring More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

You will be responsible for leading and developing ITC's operational functions, ensuring efficiency, compliance with UK travel regulations, and exceptional customer service. Overseeing operational managers and their teams, you will drive continuous improvement by leveraging customer feedback, refining booking and client service processes, and coordinating crisis … Client resolution and contract loading to oversee the day-to-day operations ensuring processes run smoothly and efficiently. Ensure seamless coordination between operations, sales, customer service, and product teams to optimise workflows, implementing and maintaining operational best practices to deliver efficiency and customer experience. Responsible for shaping … operational systems, processes and skill for business growth and delivery of service proposition. Ensure full compliance with UK and international travel regulations (ATOL, ABTA, GDPR, health & safety). Champion and drive a positive company culture aligned with the ITC's values and vision. This role will be based in More ❯

attract the very best tech talent. Today our teams operate across four global territories (UK, USA, Australia and UAE) working across our unique full-service recruitment ecosystem. We recently transitioned to a 100% employee ownership status, meaning that all employees who join our UK agency will benefit in the … present yourself in a professional manner to prospective candidates and clients An insatiable desire to push the boundaries in a quest to deliver excellent customer service Above all, ambition & pride in the quality of your output TO BE CONSIDERED: Please either apply via this advert or submit your More ❯

total solution for our valued customers to meet or exceed your monthly sales objectives. You will play a pivotal role in driving sales, ensuring customer satisfaction, and managing day-to-day operations. Perks: Competitive bonus and uncapped commission structure. Monthly incentives and contests. Best-in-class onboarding and development … options. Long-term and short-term disability insurance benefits options. 401(k) plan with company contribution. Employee discount on AT&T's premium wireless service and select accessories. Responsibilities: Assist the Store Manager with sales performance by motivating and coaching the sales team to achieve targets. Represent our Company … and the AT&T brand with the utmost professionalism and courtesy. Responsible for sales and customer satisfaction. Meeting and exceeding monthly sales goals. Assist with store operations including but not limited to inventory, management, merchandising, and store appearance. Qualifications: A great, outgoing personality. Excellent communication and interpersonal skills. Tech More ❯

running of the office Providing administration to other members of staff as and when required Taking client calls and providing a high standard of customer service Responding to correspondence, telephone calls, e-mails as required Updating and maintaining records both computerised and paper-based to a high level … Closing Date Friday, 30th May 2025 Start Date Sunday, 1st June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Team working Professional telephone manner Qualifications English GCSE, grade 4-9 or equivalent (Desired) IT GCSE More ❯

client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day More ❯

closely with cross-functional teams, including engineering, sales, marketing, and operations, to ensure the successful delivery and continuous improvement of payment products that meet customer needs and business objectives. Key Responsibilities: Product Strategy & Roadmap : Develop and maintain the product vision and strategy for payment solutions. Create and manage the … Support : Work with marketing and sales teams to develop go-to-market strategies, product positioning, and messaging. Provide product expertise and support to sales, customer service, and other teams as needed. Requirements: Experience in product management, with a focus on payment solutions or financial services. Proven track record More ❯

M&P Survey is currently looking for a Service Technician to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £25,500 per annum depending … to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV'S and total station solutions available to geospatial professionals. About the Service Technician role: The Service Technician is a key role within the Hexagon Geosystems organisation and in this position, you will provide a comprehensive … efficient, and courteous service to our customers as well as providing our external sales teams with administrative support, to improve efficiency that will ultimately drive service revenue growth. Key responsibilities as our Service Technician will include: Service, repair and calibration of a variety of surveying equipment More ❯

a thorough understanding of processes and systems. In order to set you up for success we are looking for the following skills; Experience in customer service, sales support, administration, or similar roles Good attention to detail, with care taken to ensure accuracy A helpful, supportive approach with a … as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯