Chesterfield, Derbyshire, East Midlands, United Kingdom
Baltic Apprenticeships
installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting More ❯
Chesterfield, Derbyshire, England, United Kingdom Hybrid / WFH Options
LANGLAND CONSULTANTS LTD
Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft … per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the More ❯
