2 of 2 Customer Service Jobs in Chippenham

create and implement new features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups … effective manner with all customers to ensure that they are kept informed of updates/progress Take incoming calls and deal with customer queries on a daily basis when required Understand and manage customer queries. Implement resolutions to these or ensure the responsible party is made aware ...

line with risk acceptance criteria of organisation. Compilation and review of artefacts produced during the development and engineering process regarding product & solution security. Supporting customer service team in development and deployment of security monitoring and incident response solutions e.g. SIEM as well as security configuration of railway system ...