5 of 5 Customer Service Jobs in Chippenham

has arisen for a Software Solutions Specialist to join a growing software solutions team. This role is ideal for a motivated professional with experience in Microsoft operations, licensing, and customer support, who thrives in a dynamic environment. Key Responsibilities: Oversee the day-to-day management of Microsoft and Adobe licensing marketplaces. Manage billing issues, credits, invoicing, and manual orders. … Handle customer queries related to marketplace support, licensing, and products. Lead the customer onboarding process before transition to the Customer Success team. Proactively manage renewals, following a structured 60-day renewal plan, with the goal of achieving maximum retention and revenue growth. Build strong internal and external stakeholder relationships. Act as the first point of contact for … Admin Permissions) commitments. Assist with the preparation and presentation of new and renewal proposals. Support the expansion of marketplace offerings to include platforms such as AWS and Google. Deliver customer demos and promote self-service adoption. Identify opportunities to streamline processes and improve efficiency. Essential Skills & Experience: 1-2 years of Microsoft operations experience, with solid knowledge of More ❯

Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective solutions. • Ability to collaborate … other IT personnel to resolve complex issues and achieve common goals. • Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. TYPICAL PERFORMANCE TARGETS • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement • INNOVATION: Step changed delivery in safety, quality, and … delivery and decision making. • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. WORKING RELATIONSHIPS • Internal Customer More ❯

whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms. Essential Responsibilities: As a Marketplace Operations Specialist, you'll be responsible for: Day-to-day management of the Microsoft licencing … orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace More ❯

Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £36,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are the same, offering progression and exposure to complex … autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three … with Windows Server, Active Directory, Office 365, networking protocols, and troubleshooting complex technical issues is essential. Just as important are strong communication skills and the ability to deliver excellent service in a client-facing role. This is a fantastic opportunity to join a growing MSP that offers variety, responsibility, and plenty of progression opportunities. You'll be trusted to More ❯

ensuring HubSpot operates efficiently across the business, connects seamlessly with other systems, and delivers accurate, actionable insights to support data-driven decision making. You'll work closely with sales, customer service, marketing, and franchise operations - not as a campaign executor, but as the technical expert who ensures HubSpot is structured, automated, and integrated to meet business needs. Your … building and managing integrations, and turning data into actionable insights . Note: This is a technical, development-focused CRM role. While you'll support teams across sales, marketing, and service, this position is not responsible for running campaigns or creating marketing content . You'll be the technical expert who ensures HubSpot works efficiently, integrates with other systems, and … and system interoperability. Troubleshoot technical issues and implement long-term, scalable solutions. Data & Analytics Develop, maintain, and improve dashboards and reports that provide actionable insights for stakeholders across sales, service, and operations. Support data modelling, segmentation, and advanced reporting to drive strategic decision-making. Monitor CRM performance, identify trends, and recommend improvements to maximise efficiency and data integrity. Stakeholder More ❯