2 of 2 Support Engineer Jobs in Chorley

Job Title: Senior IT Support Engineer Location: Chorley Salary: £32,000 - £40,000 We have an exciting opportunity for a Senior IT Support Engineer/3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK. The Role of Senior IT Support Engineer Providing 2nd/3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure swift … resolution at both technical and end user level Maintain elevated levels of customer service for all support queries. Maintain accurate resolution documentation in our knowledge base repositories Train and mentoring our 1st line team to ensure a build-up of their knowledge Liaise with 3rd party solution providers and develop excellent working relationships Proactively involved in the planning and More ❯

Technical Support Engineer Linux Web Hosting Location: Preston, Lancashire | Fully onsite | MonFri, 95 (non-negotiable) Salary: £31,000 + benefits I'm hiring a hands-on Technical Support Engineer with strong Linux command line experience and practical exposure to web hosting environments. Youll join a well-established hosting and cloud services provider, working alongside a friendly … technical team. What youll do: Provide 1st and 2nd line support for shared hosting, DNS, SSL, email, domains, backups, and websites Handle cPanel queries and account migrations Monitor servers, troubleshoot issues, and contribute to documentation Assist with abuse tickets and basic application-level problems Youll need: Solid, proven Linux experience and command line skills; at least 2 years plus More ❯