3 of 3 Remote 2nd Line Support Jobs in the City of London

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. … In this role, you’ll provide escalated technical support for a suite of internal and client-facing … products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident resolution More ❯

Onsite IT Support …/White Glove Service - Global Law Firm City of London We are partnering with our client, a prestigious Global Law Firm, as they look to recruit an experienced onsite 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of … increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC's, laptops, mobile More ❯

White Glove 2nd Line IT Onsite Support – Professional Services environment - City of London We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced IT Support professional to join their London team. This team provides end to end onsite IT support to users and … increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile … internal talent and are committed to ongoing professional development and training. Skills and experience required: A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV in a legal or professional services environment Experience in offering face to face/deskside support Be able to evidence excellent More ❯