2nd Line Support Job Trends in the City of London

Second Line Support
Central London > City of London

The median Second Line Support salary in the City of London is £40,000 per year, according to job vacancies posted during the 6 months leading to 27 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Dec 2025
Same period 2024 Same period 2023
Rank 117 139 120
Rank change year-on-year +22 -19 +97
Permanent jobs requiring a 2nd Line Support 14 29 51
As % of all permanent jobs in the City of London 0.67% 1.07% 1.77%
As % of the Job Titles category 0.71% 1.16% 1.85%
Number of salaries quoted 13 21 49
10th Percentile - £28,625 £31,200
25th Percentile £35,500 £34,750 £31,250
Median annual salary (50th Percentile) £40,000 £36,500 £37,500
Median % change year-on-year +9.59% -2.67% -
75th Percentile £42,500 £38,750 £42,250
90th Percentile £43,750 £47,500 £55,000
Central London median annual salary £40,000 £36,500 £37,500
% change year-on-year +9.59% -2.67% -3.85%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,959 2,506 2,759
% of permanent jobs with a recognized job title 93.91% 92.30% 95.93%
Number of salaries quoted 1,486 1,668 2,476
10th Percentile £40,000 £42,500 £40,000
25th Percentile £56,406 £55,000 £55,000
Median annual salary (50th Percentile) £75,000 £72,500 £75,000
Median % change year-on-year +3.45% -3.33% -
75th Percentile £99,688 £95,000 £96,250
90th Percentile £113,125 £115,375 £115,000
Central London median annual salary £75,000 £72,500 £72,500
% change year-on-year +3.45% - -3.33%

2nd Line Support
Job Vacancy Trend in the City of London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the City of London.

2nd Line Support job vacancy trend in the City of London

2nd Line Support
Salary Trend in the City of London

Salary distribution trend for 2nd Line Support job vacancies in the City of London.

Salary distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Support in the City of London over the 6 months to 27 December 2025.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 27 December 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support in the job title.

1 12 (85.71%) Microsoft
2 7 (50.00%) ITIL
3 6 (42.86%) Active Directory
3 6 (42.86%) Azure
3 6 (42.86%) Customer Service
3 6 (42.86%) Security Cleared
3 6 (42.86%) Windows
4 5 (35.71%) Data Analysis
4 5 (35.71%) ITSM
4 5 (35.71%) Microsoft 365
4 5 (35.71%) Microsoft Exchange
4 5 (35.71%) Service Management
4 5 (35.71%) Windows 10
4 5 (35.71%) Workflow
5 4 (28.57%) AWS
5 4 (28.57%) Problem-Solving
5 4 (28.57%) WAN
6 3 (21.43%) Active Directory Federation Services
6 3 (21.43%) Continuous Improvement
6 3 (21.43%) DHCP
6 3 (21.43%) DNS
6 3 (21.43%) Google
6 3 (21.43%) Google Workspace
6 3 (21.43%) Hyper-V
6 3 (21.43%) LAN
6 3 (21.43%) Mac OS
6 3 (21.43%) TCP/IP
6 3 (21.43%) VoIP
6 3 (21.43%) Wi-Fi
6 3 (21.43%) Windows Server

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (35.71%) Microsoft Exchange
Applications
1 1 (7.14%) Microsoft Office
Cloud Services
1 6 (42.86%) Azure
2 5 (35.71%) Microsoft 365
3 4 (28.57%) AWS
4 3 (21.43%) Google Workspace
5 2 (14.29%) Entra ID
6 1 (7.14%) Mimecast
6 1 (7.14%) Power Automate
6 1 (7.14%) Power Platform
6 1 (7.14%) PowerApps
Communications & Networking
1 4 (28.57%) WAN
2 3 (21.43%) DHCP
2 3 (21.43%) DNS
2 3 (21.43%) LAN
2 3 (21.43%) TCP/IP
2 3 (21.43%) VoIP
2 3 (21.43%) Wi-Fi
3 1 (7.14%) Cisco Wireless
3 1 (7.14%) NetScaler
3 1 (7.14%) SD-WAN
3 1 (7.14%) VPN
3 1 (7.14%) Wireless
Development Applications
1 1 (7.14%) JIRA
General
1 5 (35.71%) Analytical Skills
2 2 (14.29%) Finance
2 2 (14.29%) Law
2 2 (14.29%) Legal
2 2 (14.29%) Social Skills
3 1 (7.14%) Advertising
3 1 (7.14%) Front Office
Miscellaneous
1 1 (7.14%) Driving Licence
1 1 (7.14%) Onboarding
1 1 (7.14%) Video Conferencing
Operating Systems
1 6 (42.86%) Windows
2 5 (35.71%) Windows 10
3 3 (21.43%) Mac OS
3 3 (21.43%) Windows Server
3 3 (21.43%) Windows Server 2012
3 3 (21.43%) Windows Server 2016
3 3 (21.43%) Windows Server 2019
Processes & Methodologies
1 7 (50.00%) ITIL
2 6 (42.86%) Customer Service
3 5 (35.71%) Data Analysis
3 5 (35.71%) ITSM
3 5 (35.71%) Service Management
3 5 (35.71%) Workflow
4 4 (28.57%) Problem-Solving
5 3 (21.43%) Continuous Improvement
6 1 (7.14%) Data Protection
6 1 (7.14%) Infrastructure Engineering
6 1 (7.14%) Site Reliability Engineering
6 1 (7.14%) Time Management
Programming Languages
1 1 (7.14%) PowerShell
Qualifications
1 6 (42.86%) Security Cleared
2 1 (7.14%) Degree
2 1 (7.14%) ITIL Certification
2 1 (7.14%) SC Cleared
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 6 (42.86%) Active Directory
2 3 (21.43%) Hyper-V
3 1 (7.14%) VMware Infrastructure
Systems Management
1 3 (21.43%) Active Directory Federation Services
2 2 (14.29%) SCCM
3 1 (7.14%) Microsoft Intune
Vendors
1 12 (85.71%) Microsoft
2 3 (21.43%) Google
3 2 (14.29%) Cisco
4 1 (7.14%) Aruba
4 1 (7.14%) CheckPoint
4 1 (7.14%) F5
4 1 (7.14%) Fortinet
4 1 (7.14%) HP
4 1 (7.14%) iManage
4 1 (7.14%) Intapp
4 1 (7.14%) LogicMonitor
4 1 (7.14%) Meraki
4 1 (7.14%) Okta
4 1 (7.14%) Palo Alto
4 1 (7.14%) ServiceNow
4 1 (7.14%) VMware
4 1 (7.14%) Zscaler