2nd Line Support Jobs in the City of London

Second Line Support
Central London > City of London

The median Second Line Support salary in the City of London is £36,500 per year, according to job vacancies posted during the 6 months leading to 19 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Jun 2024
Same period 2023 Same period 2022
Rank 151 175 268
Rank change year-on-year +24 +93 -33
Permanent jobs requiring a 2nd Line Support 27 44 37
As % of all permanent jobs advertised in the City of London 0.80% 1.00% 0.48%
As % of the Job Titles category 0.84% 1.03% 0.51%
Number of salaries quoted 24 40 31
10th Percentile £27,500 £26,475 £27,750
25th Percentile £31,063 £31,250 £29,875
Median annual salary (50th Percentile) £36,500 £35,000 £33,000
Median % change year-on-year +4.29% +6.06% -2.22%
75th Percentile £42,250 £38,000 £39,875
90th Percentile £46,750 £40,000 £43,750
Central London median annual salary £40,000 £33,000 £33,000
% change year-on-year +21.21% - +11.86%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,233 4,256 7,303
% of permanent jobs with a recognized job title 96.05% 96.29% 95.58%
Number of salaries quoted 2,493 3,534 5,656
10th Percentile £41,250 £42,000 £45,000
25th Percentile £53,750 £55,000 £56,250
Median annual salary (50th Percentile) £73,500 £75,000 £72,500
Median % change year-on-year -2.00% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £115,000 £108,750
Central London median annual salary £72,500 £74,744 £72,500
% change year-on-year -3.00% +3.10% +3.57%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 2nd Line Support in the City of London.

Salary trend for 2nd Line Support in the City of London

2nd Line Support
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Support in the City of London over the 6 months to 19 June 2024.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 19 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support in the job title.

1 21 (77.78%) Microsoft 365
2 20 (74.07%) Active Directory
3 19 (70.37%) Windows
4 17 (62.96%) Microsoft
5 13 (48.15%) Customer Service
6 12 (44.44%) Azure
7 10 (37.04%) Problem-Solving
7 10 (37.04%) Microsoft Exchange
8 8 (29.63%) Microsoft Office
8 8 (29.63%) Windows 10
9 7 (25.93%) VMware
10 6 (22.22%) ITIL
10 6 (22.22%) SLA
10 6 (22.22%) Entra ID
10 6 (22.22%) Windows Server
10 6 (22.22%) Social Skills
11 5 (18.52%) Self-Motivation
11 5 (18.52%) Analytical Skills
11 5 (18.52%) Microsoft Intune
11 5 (18.52%) SharePoint
11 5 (18.52%) Firewall
12 4 (14.81%) Legal
12 4 (14.81%) SCCM
12 4 (14.81%) DNS
12 4 (14.81%) Finance
12 4 (14.81%) Cisco
12 4 (14.81%) HP
12 4 (14.81%) Dell
12 4 (14.81%) AWS
12 4 (14.81%) Server Virtualisation

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (37.04%) Microsoft Exchange
2 5 (18.52%) SharePoint
3 2 (7.41%) Exchange Server 2007
3 2 (7.41%) Exchange Server 2010
3 2 (7.41%) Exchange Server 2013
4 1 (3.70%) Skype for Business
Applications
1 8 (29.63%) Microsoft Office
Cloud Services
1 21 (77.78%) Microsoft 365
2 12 (44.44%) Azure
3 6 (22.22%) Entra ID
4 4 (14.81%) AWS
5 3 (11.11%) OneDrive
6 2 (7.41%) GCP
Communications & Networking
1 5 (18.52%) Firewall
2 4 (14.81%) DNS
3 3 (11.11%) DHCP
3 3 (11.11%) Internet
3 3 (11.11%) LAN
3 3 (11.11%) TCP/IP
3 3 (11.11%) Unified Communications
3 3 (11.11%) WAN
3 3 (11.11%) Wi-Fi
4 2 (7.41%) Remote Desktop
4 2 (7.41%) VPN
5 1 (3.70%) Cisco IOS
5 1 (3.70%) Skype
5 1 (3.70%) Telepresence
Database & Business Intelligence
1 3 (11.11%) SQL Server
General
1 6 (22.22%) Social Skills
2 5 (18.52%) Analytical Skills
3 4 (14.81%) Finance
3 4 (14.81%) Legal
4 3 (11.11%) Law
5 2 (7.41%) Organisational Skills
6 1 (3.70%) Automotive
6 1 (3.70%) Pharmaceutical
6 1 (3.70%) Presentation Skills
6 1 (3.70%) Telecoms
Miscellaneous
1 5 (18.52%) Self-Motivation
2 2 (7.41%) Video Conferencing
3 1 (3.70%) iPad
3 1 (3.70%) iPhone
Operating Systems
1 19 (70.37%) Windows
2 8 (29.63%) Windows 10
3 6 (22.22%) Windows Server
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows Server 2012
4 2 (7.41%) Windows Server 2016
5 1 (3.70%) Android
5 1 (3.70%) Apple iOS
5 1 (3.70%) Windows 7
Processes & Methodologies
1 13 (48.15%) Customer Service
2 10 (37.04%) Problem-Solving
3 6 (22.22%) ITIL
4 4 (14.81%) Server Virtualisation
5 3 (11.11%) Customer Experience
5 3 (11.11%) Mobile Device Management
5 3 (11.11%) Software Deployment
5 3 (11.11%) Time Management
6 2 (7.41%) ITSM
7 1 (3.70%) Asset Management
7 1 (3.70%) Conflict Management
7 1 (3.70%) Continuous Improvement
7 1 (3.70%) Knowledge Management
7 1 (3.70%) Mentoring
7 1 (3.70%) Network Architecture
7 1 (3.70%) Performance Monitoring
7 1 (3.70%) Problem Management
7 1 (3.70%) Ticket Management
7 1 (3.70%) Trend Analysis
7 1 (3.70%) User Experience
Programming Languages
1 3 (11.11%) PowerShell
1 3 (11.11%) SQL
Qualifications
1 1 (3.70%) Degree
1 1 (3.70%) ITIL Foundation Certificate
1 1 (3.70%) Master's Degree
1 1 (3.70%) MBA
Quality Assurance & Compliance
1 6 (22.22%) SLA
2 3 (11.11%) QA
System Software
1 20 (74.07%) Active Directory
2 3 (11.11%) Hyper-V
2 3 (11.11%) VMware Infrastructure
3 2 (7.41%) VMware Workstation
3 2 (7.41%) XenApp
3 2 (7.41%) XenDesktop
4 1 (3.70%) Firmware
4 1 (3.70%) Virtual Desktop
4 1 (3.70%) Virtual Servers
4 1 (3.70%) VMware ESXi
4 1 (3.70%) VMware NSX
Systems Management
1 5 (18.52%) Microsoft Intune
2 4 (14.81%) SCCM
3 1 (3.70%) Backup Exec
3 1 (3.70%) vCenter Server
Vendors
1 17 (62.96%) Microsoft
2 7 (25.93%) VMware
3 4 (14.81%) Cisco
3 4 (14.81%) Dell
3 4 (14.81%) HP
4 3 (11.11%) Aderant
5 2 (7.41%) Citrix
5 2 (7.41%) Google
5 2 (7.41%) ServiceNow
5 2 (7.41%) Symantec
6 1 (3.70%) Apple
6 1 (3.70%) Bomgar
6 1 (3.70%) Datto
6 1 (3.70%) iManage
6 1 (3.70%) Intapp
6 1 (3.70%) Polycom
6 1 (3.70%) Ubiquiti
6 1 (3.70%) Veeam
6 1 (3.70%) Veritas