Manager Renewal Operations
City of London, London, United Kingdom
Digital Realty (UK) Limited
The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation … auto-renewing) contracts Customer-initiated renewals on an ad hoc basis Internal renewal opportunities identified through commercial benchmarking analysis Responsible for end-to-end renewal lifecycle for our data center services or lease contracts, covering the entire process from opportunity generation to closing Aligning with Asset Manager on strategy for Portfolio and Market to drive revenue growth Handle … workflows in line with Commercial Framework under the FAP Prepare and issue contractual documentation in collaboration with legal Maintain accurate, complete, and up-to-date contract and customer data within internal systems Escalate system challenges and errors where needed Customer Engagement & Negotiations Lead direct engagement with customers to discuss renewal terms, service and product adjustments, and commercial options More ❯
Employment Type: Permanent
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