16 of 16 Journey Map Jobs in the City of London

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions More ❯

design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯

through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops, and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments More ❯

role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery, championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to More ❯

CRO initiatives. User Experience (UX) Design & Research: Conduct user research (e.g., usability testing, user interviews, card sorting) to uncover user needs, pain points, and behaviours. Develop user personas, journey maps, and empathy maps to inform design decisions. Create wireframes, prototypes, and user flows that enhance usability and conversion. Collaborate with design and development teams to ensure UX best More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Pairing closely with designers, BAs, and PMs to shape roadmaps and iterate services based on evidence Helping teams test ideas More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

a full-time role. Accountabilities: Work across all stages of the design process—from discovery, research, and user testing to direct customer interactions—translating insights into user flows, journey maps, concepts, and prototypes. Collaborate closely with product managers, engineers, designers, and other stakeholders to align on goals and deliverables. Present design concepts to internal stakeholders, customers, and partners More ❯

criteria. Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives. Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value. Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture. Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

Analytics – From campaign performance and attribution to media mix modelling and budget optimisation. Digital Analytics – GA4, BigQuery, CRO, site behaviour, experimentation, and more. Customer & Product Analytics – LTV, segmentation, journey mapping, product funnel analysis, etc. We work with FTSE100s, challenger brands, and everything in between — helping teams build scalable analytics functions that drive real business impact. What You Can More ❯

customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For … Established years of experience in service or UX design, ideally in complex or regulated environments Expertise in service blueprinting, user journey frameworks, and digital product optimisation Confident communicator and facilitator, able to lead workshops and stakeholder sessions Strong understanding of insight and research, with a strategic mindset and attention to detail Experience with Figma, whiteboarding tools (e.g., Miro More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯