7 of 7 Journey Map Jobs in the City of London

Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey … technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should ...

person and remote user-focussed sessions, documentation of user-needs, session findings, personas & user journeys). User & stakeholder workshop facilitation – including service-design, journey mapping, design-thinking workshops across design sprints. Design iteration & development through task-based testing of designs with representative users, design team support & user advocacy. ...

customer experience, digital platforms, and business strategy , helping clients rethink how they serve customers and modernise their operations. You will: Lead customer research, journey mapping, workshops, and requirements gathering Analyse end-to-end customer journeys and identify opportunities for optimisation Build CX transformation roadmaps and business cases linked ...

and lead A/B testing and CRO initiatives to optimize user flows and drive incremental revenue. Customer Journey Enhancement: Map and optimize end-to-end customer journeys (from acquisition through to purchase and retention) to ensure a seamless, intuitive, and high-converting user experience … deadlines in a fast-paced environment. Demonstrated ability to translate business goals into technical requirements and actionable web development projects. Experience in customer journey mapping and conversion rate optimization (CRO) methodologies. Soft Skills Excellent communication and presentation skills, capable of clearly articulating technical concepts and performance results ...

configuration, data, and process issues. Experience supporting Workday BAU operations in a complex organisation. Involvement in requirements gathering, user stories, and process or journey mapping. Comfortable supporting Workday bi-annual release cycles, including testing and change impact analysis. Strong stakeholder engagement skills, with the ability to explain technical ...

long-term strategy for digital commerce analytics capabilities as part of the new digital strategy rollout Conduct market research, competitive analysis, and customer journey mapping to identify opportunities across D2C, social commerce, and e-retail Lead the design and architecture of scalable solutions that can be deployed across … Executive presence and influence - you've presented to and persuaded C-level stakeholders, and you know how to bring people along on the journey The Ideal Profile: We're looking for someone who brings the best of both worlds - the strategic rigour and transformation expertise of top-tier ...

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly … journey as well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused predominantly on the post ...