20 of 20 Remote Service Delivery Jobs in the City of London

opportunity to lead a high-performing LAN engineering and support team within a well-established technology services provider. This role involves managing a multidisciplinary team of engineers across project delivery, support, and pre-sales, ensuring exceptional customer service and operational efficiency. You’ll take full ownership of service delivery for key managed LAN clients and play … a strategic role in team development, cross-functional collaboration, and service innovation. What’s in it for me? Strategic leadership role – Influence LAN service strategy and lead a respected team delivering into key public and private sector clients. Make a real impact – Shape operational standards, service quality, and customer satisfaction across the full LAN portfolio. Career development … visibility – Regular interaction with senior stakeholders, customers, and sales teams, with the ability to grow into wider service leadership roles. Responsibilities: * Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement * Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity * Manage team performance, conduct More ❯

insight, empathy and effectiveness. You'll need to be comfortable engaging with colleagues at all levelsincluding managers and aboveand confident using data, feedback and reporting to help drive continuous service improvement. Key Responsibilities: Act as a key point of contact between IT and internal teamsbuilding trusted working relationships with colleagues at all levels, including senior leadership Identify patterns in … colleague feedback and technology pain points, using data and insights to inform priorities for service improvement Work closely with IT service managers to interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting Coordinate and deliver structured management information and dashboards, ensuring reporting is timely, accurate and aligned with stakeholder expectations Support the introduction and … tracking of user-focused service measures (including experience-based indicators) Create clear, user-friendly communications that make IT services understandable and relevant for non-technical colleagues Actively promote a collaborative and respectful IT culture that centres around user needs, feedback and empowerment Take time to understand daily working realities across different teamssupporting alignment between service delivery and More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary … CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked … are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

development, DevSecOps integration, and security testing across a portfolio of high-impact programmes. This is a key leadership role for a technically credible professional who can influence architecture, shape delivery, and build security into every phase of the development lifecycle. You will work closely with engineering, architecture, and client-facing teams to embed secure-by-design principles, lead tooling … and automation strategy, and ensure consistent delivery of secure, compliant, and high-quality software systems. Key Responsibilities Strategic & Technical Leadership Lead secure development and testing strategy across complex environments. Integrate security into CI/CD pipelines through SAST, DAST, SCA, container scanning, and automated policy enforcement. Establish and govern secure architecture standards aligned to industry frameworks (e.g. NIST, OWASP … development function in client meetings and solution design. Contribute to statements of work, technical assessments, and proposal development. Tailor offerings based on client-specific threat landscapes and compliance obligations. Service Delivery & Governance Oversee delivery quality, SLAs, KPIs, and risk mitigation across all engagements. Act as the senior escalation point for complex service or technical issues. Drive More ❯

A leading digital consultancy is seeking a Senior UX Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at the heart of every decision. This role offers the chance to shape large-scale digital experiences that … meet government service standards, while collaborating with multidisciplinary teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions, and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to design standards and systems What You’ll Bring 8+ years of experience in UX, interaction design, or digital More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

strategic AI initiative delivery. Key Responsibilities: Collaborate with the AI & Infrastructure Operations portfolio owner to define objectives and execution strategies. Oversee multiple projects and programmes, managing dependencies, risks, and delivery alignment. Act as the primary liaison between project managers, technical teams, and governance forums. Deliver consistent portfolio-level reporting on performance, risks, and progress to senior leadership. Lead portfolio … access management). Strong skills in portfolio, programme, and project management across strategic and BAU streams. Expertise in financial planning, resource management, and stakeholder engagement. Deep knowledge of IT service delivery and operational excellence frameworks. Familiarity with Agile and Waterfall methodologies. Proficiency in Microsoft Project, Excel, PowerPoint, and reporting tools. Role Details: Permanent Competitive salary and comprehensive benefits More ❯

to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service … mission of revolutionizing the way IT is deployed around the globe. Job Overview The role will manage regional project operations for the client's physical security team. This includes delivery of the full project management lifecycle as well as reporting and operations assistance as requested. The role will perform project cost estimations, budget control and critical path scheduling. The … problems, project changes and resource constraints.The role will manage the full security systems project life cycle for a global events security team to execute project activities including adherence to delivery schedules, costs, and risk management. The role will perform project cost estimations, budget control and critical path scheduling. The role will also facilitate and coordinate cross-functional team tasks More ❯

Analyst, Reporting & Operations to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Responsibilities As a Senior Data Analyst, Reporting & Operations, you’ll serve as the strategic link between client-facing teams and our technical developers—translating … transparent communication Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing Own the setup and maintenance of API connectors and automated reporting pipelines Validate data quality, perform regression testing, and ensure KPI definitions match client More ❯

Marketing, Commercial, Property, and Procurement Assess and evolve collaboration and reporting tools to boost productivity and transparency Champion automation and analytics using Power Automate and Power BI Collaborate with service delivery and IT partners to ensure excellent support and governance Define KPIs for adoption, effectiveness, and process improvement Experience Required: Proven background as a Product Owner or IT More ❯

Adjustments and accommodations are available throughout the recruitment process — just ask. Ready to design services that make a real impact? Apply now and help shape the future of digital service delivery. Contact Anna-Jane Murphy at Anson McCade to learn more. AMC/AJM/SUXLHD More ❯

sell services * Drive new business development within target sectors * Manage sales pipeline, forecasts, and account plans using CRM tools * Oversee the full sales lifecycle from initial contact through to service delivery * Collaborate with marketing and technical teams to support campaigns and proposals * Ensure client satisfaction and service excellence What You'll Bring: * Proven experience in sales, account … commission opportunities and career progression. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands-on … coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads to align efforts across More ❯

secure software development lifecycle, DevSecOps integration, and security testing at scale within a fast-growing security team. This is a unique opportunity to drive operational excellence and shape secure delivery practices that protect critical digital assets. About the Role As Security Development and Test Director, you will: Lead strategic and operational management of secure software development and security testing … programs Partner with business development to shape security solutions and engage in pre-sales activities Ensure delivery excellence, governance, and adherence to SLAs and KPIs Drive secure architecture standards and embed security controls into DevOps pipelines Oversee implementation and optimisation of security tooling (SAST, DAST, SCA, container security) Champion secure coding, threat modelling, and DevSecOps maturity improvements Manage budgets … profitability, and resource utilisation for your function Mentor and develop high-performing engineering and testing teams Key Responsibilities Support sales with technical expertise and solution design Own service delivery quality and client satisfaction Define and enforce secure architecture and coding standards Lead DevSecOps integration with automated security testing in CI/CD Drive continuous process improvements and automation More ❯

and manage functional and non-functional requirements to guide development and configuration Support product owners and developers in delivering new features and resolving design challenges Identify opportunities to enhance service delivery and reduce handling times through better use of technology Hands-on experience with contact centre platforms and technologies, telephony and CRMs Location: London, hybrid working (3 days More ❯

its sponsorships, donations, and fundraising. As a Salesforce Consultant, you'll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable. Key Responsibilities Lead requirements gathering and … solution design for a non-profit Salesforce transformation Configure and optimise Sales Cloud, Service Cloud, and Non-Profit Cloud Build workflows and process automations tailored to non-profit operations Support integrations with third-party platforms (e.g. donation systems, email marketing tools) Deliver user training and create tailored training materials Collaborate with stakeholders across fundraising, programmes, and operations More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritizing tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritising tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯