18 of 18 Remote/Hybrid Service Delivery Jobs in the City of London

harness the power of technology, data, artificial intelligence and innovation to improve outcomes for residents, businesses and staff while delivering sustainable efficiency and service improvement. Reporting to the Executive Director of Corporate Resources, you will lead a diverse portfolio spanning ICT operations, cyber security, digital transformation, data and reporting … enterprise applications, customer technologies, digital inclusion and innovation programmes. About the Role lead the development and delivery of the council's Digital Strategy and overall approach to digital, technology and innovation drive organisation-wide digital innovation and empower services through technology champion innovation, automation and the responsible adoption ...

Service Manager - User Experience & Software Assets National Charity £38,000 - £45,000 per annum | Flexible Hybrid/Remote 29 days' annual leave + Pension + Additional Benefits We are working on behalf of a leading National Charity to recruit an experienced IT Service Manager - User Experience & Software Assets … join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective and aligned to business requirements. The Role You will take ...

existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery and commercial opportunities. This is an excellent opportunity for someone … MSP. Key Responsibilities Build and maintain strong relationships with existing clients, acting as a key point of contact. Monitor client satisfaction, account health and service performance. Identify potential retention risks and work with internal teams to resolve issues. Support contract renewals and maintain accurate client records. Assist with preparing ...

services, cloud solutions, infrastructure and professional services. Manage contract renewals, commercial agreements and client account plans. Monitor account profitability, gross margins, pricing and service delivery costs. Develop commercial proposals, negotiate agreements and manage opportunities through to completion. Work closely with technical delivery, operations and sales teams … Identify opportunities to improve client success processes and overall operational efficiency. Essential Skills & Experience Minimum 5 years' experience in Client Success, Account Management or Service Delivery within B2B technology or managed services. Strong understanding of Managed IT Services, IT infrastructure, cloud technologies or outsourced IT support. Proven experience ...

Senior Salesforce Functional Consultant – Field Service (FSL) Location: London, hybrid, with regular on-site travel to client Employment type: Permanent or contract Salary: £70,000–£90,000 (permanent) or £500 per day (contract) Start date: October/November 2026 About the role Trigg Digital is a Salesforce Summit Partner … consultancy. We're looking for a Senior Functional Consultant with deep Salesforce Field Service expertise to lead client engagements from diagnosis through design to delivery. Your first engagement is an independent assessment of a mature Field Service implementation for a well-known UK manufacturer. You'll work ...

between JSM, HubSpot and other systems, ensuring alignment with the wider technology environment. Supporting solution validation, testing and UAT, preparing training materials and identifying delivery risks and dependencies. Collaborating with the Product Manager and technical teams to deliver business requirements, and performing any other duties as required. You will … demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation environments. ...

communications. Conduct readiness assessments, identify adoption barriers and establish adoption plans and measures. Embed Change & Adoption into transformation, discovery and mobilisation. Coordinate engagement with Service Delivery Managers and operational stakeholders. Support service transition, including transition readiness, risks, dependencies and service landing. Provide governance, RAID management, executive … Provide leadership insight into organisational impacts, readiness and adoption. Link adoption activities and measures to benefits realisation. Maintain a visible backlog, manage commitments and delivery dates, and escalate slippage early. Identify and track dependencies, owners and associated risks. Proactively escalate risks, recommend mitigations and track actions through to resolution. ...

engineers. In addition to direct client responsibilities, the Senior Account Manager provides informal guidance and peer support to Account Managers, contributing to consistent delivery standards and the broader development of the Account Management function. Minimum Criteria Account management experience within IT managed services, professional services, or a comparable client … accounts, balancing commercial outcomes with long-term relationship value Identify and progress account expansion opportunities, informed by client needs and aligned to Synergy’s service portfolio Propose and scope project work in response to client requirements, in collaboration with service and technical teams Maintain accurate pipeline reporting ...

Portfolio health Monitor client satisfaction, engagement, and health indicators across your accounts. Identify at-risk clients early, escalate where needed, and work with delivery teams to resolve issues before they become churn. Profitability Understand the unit economics of each account. Manage scope creep, ensure pricing aligns with service … stakeholder in all commercial decisions across your portfolio. Who You Are 3+ years in Customer Success, Account Management, or Service Delivery within a Managed Service Provider (MSP) Solid understanding of Microsoft technologies Microsoft 365, Azure, Intune, or similar Experience managing mid-market clients and balancing retention, profitability ...

month contract based in London. The successful candidate will be responsible for coordinating operational activities, managing releases and ensuring the smooth delivery of changes across the organisation's Identity and Access Management (IAM) and Identity Governance & Administration (IGA) environment. We are looking for someone with a strong background … operations, release management or service delivery, combined with a good understanding of IAM/IGA technologies, ideally RSA Identity Governance & Lifecycle (RSA IGL) or SailPoint . This is not a hands-on engineering or platform configuration role. The successful candidate does not need to be a technical specialist ...

customer-focused digital services. As part of a growing innovation function, we're looking for an experienced Innovation & Technology Manager to help drive the delivery of key technology initiatives and support the adoption of new solutions across the business. This is a highly visible role that blends stakeholder engagement … technology delivery, and innovation. You'll work with both UK and international stakeholders, helping to translate business challenges into practical technology solutions while ensuring existing strategic initiatives are delivered successfully. The Role You will be responsible for coordinating and delivering a variety of technology and innovation projects, including: Rolling ...

heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and build lasting relationships. We have been enhancing managed services for UK organisations since 2003. We specialise in telephony, connectivity, managed IT, cyber security … hours to be agreed with the successful candidate. You will work closely with our Marketing, Commercial and Acquisitions Director and colleagues across Sales, Service Delivery and the wider business. The role covers B2B digital marketing, SEO, campaign delivery, website management and content creation. You will need ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...

success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ ...

their senior leadership team within the Digital practice. These pivotal roles are designed for strategic leaders who excel at the intersection of complex programme delivery, digital product management, and multi-stakeholder coalition building. Operating across major public sector initiatives, successful candidates will lead large-scale transformation portfolios, scale digital … through lenses of technology. On-site: Remote First (1 day a month in London) Whether your expertise lies in scaling digital platform delivery models or navigating complex political, technical, and commercial ecosystems, these roles offer a platform to lead high-profile initiatives that improve outcomes for communities. About ...

duration of the contract. As the ServiceNow HRSD Solution Architect you will be responsible for leading the transformation of an existing HR Service Delivery implementation towards a scalable, maintainable, and ServiceNow best practice aligned operating model. The role focuses on reducing customisation, eliminating technical debt, increasing adoption … capabilities, and ensuring the platform can be upgraded and enhanced efficiently. You must have extensive experience with ServiceNow HR Service Delivery. Proven experience assessing and remediating ServiceNow environments & experience leading platform transformation or optimisation programmes. Candidates must have a strong understanding of ServiceNow HRSD architecture and governance. Experience reducing ...

Automate. Reporting and Presentation: Present findings and recommendations clearly to stakeholders and support operational performance through meaningful data insights. What Success Looks Like Timely Delivery of Reports: Successfully design and deliver a minimum of 5 key Power BI reports and dashboards that meet stakeholder requirements within the designated timelines. … actionable insights for operational improvement. Customer Satisfaction Reporting: Develop and deliver a comprehensive customer satisfaction report, highlighting key metrics and trends to enhance service delivery. Qualifications & Experience The ideal candidate for this role will have: Proven experience in a Reporting Analyst, Data Analyst, Data Scientist, or similar analytical role ...

integrate emerging technologies into legal practice while promoting responsible adoption and measurable business value. Key Responsibilities of the AI & Innovation Manager Support AI strategy delivery - Assist in developing and implementing the firm's AI and innovation strategy, ensuring initiatives align with business priorities and the needs of legal teams. … Innovation Manager Professional services experience - Experience within a law firm or professional services environment and a strong understanding of legal workflows and client service delivery. Strong AI knowledge - Demonstrable understanding of artificial intelligence, generative AI and emerging legal technologies, with experience delivering innovation or legal technology initiatives from concept ...