1 to 18 of 18 Service Delivery Jobs in the City of London

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be responsible for ensuring the successful delivery … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Site Staff/System. * Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the Engineering team and Supply Partners ensuring optimum levels of service delivery are being achieved. * Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices Get in more »

You must also have experience of working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and service delivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going the … extra mile” to ensure that you not only provide a good service but deliver an excellent end user experience more »

The Duty Shift Manager will be responsible for supporting the management team in delivering a smooth and efficient running of the Security Service in a newly revolutionised, iconic superior officebuildingwith a fresh and energetic outlook, set in the heart of the London business district. There is something for everyone … SIA Licence required. Experience as a Security Senior Team Leader or Duty Manager is required Excellent communication both written & verbal Excellent levels of customer service at all times Reliable, Responsible and Punctual To have a smart appearance befitting the company Flexible in the approach to daily duties and additional … site/s Attend all required meetings with the customer and your line management in support of the company's aim of consistent quality service delivery. Ensure that you complete and submit timesheets/holiday and sickness forms within the given timescales. Liaise closely with your Team to ensure more »

cutting-edge machine learning (ML) and large language model (LLM) solutions. These solutions will leverage structured and unstructured data to automate workflows and revolutionize service delivery. The role aims to transform the company into a technology-driven powerhouse by fostering innovation and driving business growth. Key Responsibilities: Develop and … the ability to quickly understand and apply ML solutions to diverse business problems. - Familiarity with agile development methodologies and project management frameworks for successful delivery of ML and AI projects. This role offers an outstanding opportunity to shape the future of a global leader in business process outsourcing, driving … innovation and transforming service delivery through the power of machine learning and artificial intelligence. The successful candidate will have the chance to build a world-class ML and Data Science Center of Excellence from the ground up, leaving a lasting impact on the company's growth and success. more »

Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL-based … activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is … IT Risk register to identify and manage operational risks Supporting the Weekly CAB meetings And you: The successful candidate will have experience in a Service Delivery role, administering Release and Change activities. You'll have an ITIL qualification to Foundation level, and ideally specific Release, Control, and Validation more »

that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 4+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact centre and/or service delivery. Demonstrated technical problem-solving proficiency. … Excellent analytic and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written Working technical knowledge of contact centre software/design/functionality Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while more »

that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 4+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact centre and/or service delivery. Demonstrated technical problem-solving proficiency. … Excellent analytic and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written Working technical knowledge of contact centre software/design/functionality Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while more »

applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system … on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and …/or military technical school with applicable field service and/or other related technical experience. A+ certification a plus Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, and NETWORKPLUS Troubleshooting software and hardware problems Knowledgeable in servers, Microsoft/Linux/Unix applications more »

Cavendish has been exclusively instructed by our client a leading security service provider to identify a talented Corporate Security Sales professional to develop business across the City and wider areas of London. This exciting opportunity for a growing top 20 security service provider will see the successful individual … competitors to inform strategic decision-making. Lead, mentor, and motivate a high-performing corporate sales team. Collaborate with cross-functional teams to ensure seamless service delivery. Essential Skills/Experience Proven experience in a security guarding sales role. Demonstrated success in meeting and exceeding sales targets. Strong leadership and more »

Service Desk Manager - London £50,000 - £60,000 PA Service Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations. As a public-facing, Critical National Infrastructure business the … Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service desk process including service requests, incidents and problem tickets Manage … s and trends to IT department and others, as needed Drive root cause analysis and help develop strategies for improvement Work towards making the Service Desk overarch the IT processes and service delivery channel for the IT as a whole using ITIL as the framework To support more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management – Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

needs of students, academics and staff, whilst evolving the library as technologies advance and requirements change. This role will lead on the development and delivery of library support and information skills teaching to students undertaking programmes at the London campus, as well as corporate professional students and apprenticeship learners … with wider IU Library Services to deliver integrated and effective library services across a range of programmes. KEY RESPONSIBILITIES: Manage the day-to-day delivery of the LIBF library services including the line management of staff. Manage, develop and motivate the Library Services team. Undertake and support the ongoing … are not limited to, copyright permissions and content licence agreements). Maintain and grow knowledge and experience in the latest thinking in academic library service delivery. Undertake any other duties that may reasonably be required. PERSON SPECIFICATION Relevant qualification in Library/Information Science or equivalent years of library more »

IT Service Transition Manager £43,524 - £52,565 (with an attractive employers’ pension contribution to the civil service pension scheme) plus an additional £4,052 London Weighting Allowance (if applicable) Location: Bootle/Cheltenham/London with flexible working options The challenge The Office for Nuclear Regulation (ONR … transport of radioactive materials. It’s a fast-moving world and you’ll be joining at an exciting and critical time. As our IT Service Transition Manager, you’ll make technological transformation happen across ONR. The IT Manager role From AI chatbots to automation, ONR is changing – and you … the heart of the action. We’re introducing new and updated services and off-boarding legacy tech to deliver our 2025 strategy. As IT Service Transition Manager, you’ll make sure all services move smoothly in (or out) of use, whether it’s Cloud-related tech or Microsoft 365. more »

for a new challenge? Do you have Data Centre Experience? Are you looking for HV training? Exciting opportunity to work for a Leading FM Service Provider situated in London. CBW are currently recruiting for 2x Data Centre Shift Engineer to be based on a data centre located in Farringdon. … and career progression. Key duties & Responsibilities The Data Centre Shift Engineer will be responsible for delivering a strategic-based building maintenance, repair and facilities Service across the site Responsible for the technical services delivery across all sites, engineers and specialist contractors under your direct control. To lead and … manage the team(s) within their area of reasonability to deliver a highly effective, efficient and customer focussed technical service delivery. Build strong, credible relationships with the clients leadership teams, Heads of Departments Establish steady lines of communication work collectively and collaboratively to deliver high standards of service more »

tools. Communication: - Communicate technical information clearly and effectively to non-technical users. - Collaborate with other IT team members and departments to ensure seamless IT service delivery. Qualifications: - Proven experience in a Level 2 IT support role or similar position. - Excellent working knowledge of Active Directory (AD) and Azure Active more »

policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software Support Analyst for 'GKS' will play a crucial … entry tasks related to companies and individuals as part of our client's CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the … SaaS Monitoring, curating and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and more »