1 to 25 of 30 User-Centered Design (UCD) Jobs in the City of London

Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end-to … end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives. - Design Digital-First Experiences Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes. … Apply Research and Data Translate research findings and data insights into actionable design solutions that address user needs and business goals. - Uncover Customer Insights Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes. - Promote Design Excellence Stay ahead More ❯

user interfaces for web-based applications. You’ll be responsible for enhancing the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end … surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to leverage their design system to maintain consistency and scalability … user experience What are they looking for: Experience in UX Design and user research in B2B SaaS products Good understanding of user-centered design principles, interaction design and information architecture Proficiency in Figma to leverage design systems and streamline the design process More ❯

About the Role (relocation to Dubai required) We’re looking for a Senior Product Designer to shape intuitive, elegant, and scalable design solutions for our SaaS platform and next-generation AI agentic workflows . You’ll work at the intersection of AI, UX, and business productivity , crafting user experiences that make complex, autonomous AI-powered processes … transparent, trustworthy, and seamless. Key Responsibilities Lead end-to-end product design for SaaS features and AI-driven agentic flows, from concept to polished execution. Translate complex AI capabilities into clear, usable, and delightful interactions for diverse user personas. Partner closely with Product, Engineering, and AI Research to align on requirements and deliverables. Develop wireframes, user … UI Design, preferably in SaaS or AI-driven products . Strong portfolio showcasing complex workflows, enterprise SaaS, or AI-powered tools . Deep understanding of user-centered design principles and interaction design. Experience designing for data-heavy, dynamic, or agent-based systems . Proficiency in Figma (or similar), prototyping tools, and design More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow … We offer hybrid working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and … outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking More ❯

on continuous learning and fearless innovation. They are now looking for a Senior UI Designer to join their passionate creative team. The Role: You will lead all digital design and website builds. You’ll shape the future of their website, ecommerce flow and digital design language to drive engagement and improve ecommerce conversion through user centric design. All with a mobile-first mindset. Specifically, you will: Lead UI design and development for their website across mobile and desktop to drive engagement, signups and ecommerce growth. Utilize a diverse array of design techniques from concepts and wireframes, to designs and prototypes all in Figma. Build and maintain their website using … their CMS platform Storyblok, ensuring accuracy, consistency and quality across all web touchpoints. Champion a user-centric approach to UI design using qualitative research and quantitative data from their user research teams to guide design decisions and iterations. Evolve their digital design system, UI components and graphics to elevate and More ❯

bit about the role Manage and develop a team of Product Designers and a Content Designer Mentor, coach, and support individual growth Uphold and elevate visual + interaction design standards Own and evolve the design system across journeys Champion design best practice and consistent customer experiences Collaborate with cross-functional partners on priorities and … product direction Use customer insight to shape design decisions Communicate concepts and rationale to senior stakeholders Lead design end-to-end, from discovery to delivery A bit about you 7+ years’ product design experience across discovery, interaction, and UI, with 2 years managing Strong portfolio demonstrating user-centred design and … measurable outcomes Excellent visual and interaction design craft Experience growing and developing design capability Highly proficient in Figma Skilled with prototyping and design-to-engineering handoff Experience maintaining design systems and component libraries Confident running usability testing and synthesising insight More ❯

and operational requirements Champion Agile best practices and contribute to shaping product governance and delivery standards Act as the voice of the customer, promoting user-centric design and continuous improvement Essential Skills & Experience: 5+ years’ product management or business analysis experience in commodities or capital markets Strong track record working with front-office users in fast More ❯

a Senior Service Designer with the drive and empathy to shape meaningful, human-centred experiences across the UK Public Sector. You’ll join a collaborative, multidisciplinary team where design, strategy, and technology meet to solve society’s most complex challenges - from improving citizen services to reimagining digital infrastructure for government. Our mission: to advance the human experience through … partnering with public organisations to deliver services that are inclusive, effective, and emotionally resonant. What You’ll Do As a Service Designer, you’ll lead end-to-end design engagements - from discovery through delivery - ensuring services are designed around real user needs and policy intent. You will: Partner directly with public sector clients, collaborating across design, policy, and delivery teams. Lead user-centred design approaches across all stages of projects, from initial research to service realisation. Plan, conduct, and synthesise user research and usability testing to uncover actionable insights. Analyse existing service ecosystems and identify opportunities for improvement through analytics and benchmarking. Orchestrate co-creation workshops with stakeholders More ❯

We’re looking for a talented Lead Visual Designer to elevate digital experiences through exceptional design. You’ll lead the creation of design systems, craft beautiful interfaces, and deliver production-ready visuals that delight users and meet strategic goals. Please note that we would love to see your portfolio. What You’ll Do: Solve complex visual design challenges across platforms (iOS, Android, Web, Kiosk). Create and evolve design systems and component libraries. Communicate design concepts through mood boards, prototypes, and screen designs. Collaborate with cross-functional teams and clients to align on goals and deliverables. Present and justify design decisions with clarity and confidence. Ensure designs are on … Mural. Experience designing for multiple platforms and responsive interfaces. Strong storytelling and prototyping skills (low/high fidelity). Deep understanding of design systems and user-centered design. Collaborative mindset and proven ability to deliver on time. Passion for design trends and continuous improvement. Bonus Skills: Motion design, illustration, AI More ❯

intuitive, performant user interfaces that bring complex AI capabilities to life. This hybrid designer-engineer role bridges frontend development with user experience strategy, translating design vision into production-ready code. You’ll collaborate closely with product managers, engineers, and internal users to shape powerful, accessible, and elegant user journeys across our growing … to build pixel-perfect and user-friendly interfaces. Translate user needs and insights into actionable UI/UX proposals and frontend implementations. Inform the design of new features and products from scratch. Establish and maintain design consistency, patterns, and accessibility across products. Run informal user research, usability testing, and feedback … design, and frontend engineering (or equivalent proof of skill). Proficiency in modern frontend development ( React, Tailwind CSS , Next.js , component libraries ). Strong knowledge of user-centered design principles and accessibility standards . Track record of designing and implementing intuitive UX in complex or enterprise-level applications. Experience conducting user More ❯

join the ever-growing digital arm, where collaboration is at the heart of everything. You’ll be part of a passionate team dedicated to user-centred design and building digital services and products that truly make an impact. With opportunities to work on high-profile projects for major clients like DWP and the NHS, they offer More ❯

innovative technology and a bold, creative approach. And they’re looking for a talented Digital Designer to help bring their vision to life. This isn’t just any design role. You’ll be at the heart of a fast-growing creative team, shaping engaging digital experiences that delight users and elevate the brand. From eye-catching campaigns and … Juggle multiple projects without sacrificing quality, hitting deadlines in a fast-paced environment. Mentor and inspire junior designers, helping them grow and refine their craft. Stay ahead of design trends, tech innovations, and best practices to keep work fresh and cutting-edge. What We’re Looking For: 4+ years of experience in digital design, whether agency … campaigns, social content, and UX/UI projects. Mastery of Figma, Adobe Creative Suite, and prototyping tools. A strong understanding of responsive design, accessibility, and user-centered design principles. Exceptional typography, layout, and visual storytelling skills. Bonus points for motion graphics or video editing experience. A confident communicator who can present ideas More ❯

policy requirements into clear, measurable product features and roadmaps. Monitor delivery progress, track performance, and iteratively refine strategies based on feedback and data. Promote user-centred design and share best practice across policy teams to maximise the impact of AI adoption. What we’re looking for Proven experience as a Product Manager in large, complex, or More ❯

Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support the business, User Researchers, designers, and developers to capture the requirements to enhance overall user experience. · Data Flows: Analyse and map data flows … Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts and architects … knowledge of regulations, processes, and technologies · Experience in monetary policy analysis · Experience in time series database analysis · Experience in large Business Transformation Programs involving process reengineering · Extensive experience in UCD led approach, UI development, ETL processes, data flows analysis, cloud architecture, and data modernisation/transformation programs · Excellent analytical and problem-solving skills, with the ability to think critically and More ❯

experience might include: Strong background in .NET, C# and AWS architecture Experience with ecommerce or subscription platforms Solid understanding of scalability, cloud infrastructure , and user-centric design A collaborative, mentoring approach to team leadership Comfort working with senior stakeholders to influence direction A pragmatic mindset and ability to make smart architectural trade-offs Even if your More ❯

progression isn’t a maybe - it’s the norm. Culture: A vibrant, collaborative, curious team. Clients you’ll know: Global household names. Responsibilities: Lead user-centred design from discovery to delivery. Work directly with customers, run user research & usability tests, and analyse data for insights. Craft wireframes, prototypes, and pixel-perfect UI for our … complex B2B products. Collaborate with product managers & engineers to bring your vision to life. Continuously refine designs based on analytics, feedback, and testing. Requirements UX & UI design experience for complex B2B web products. Experience with data visualisation and storytelling from complex data. Strong skills in Adobe Creative Suite, Axure, and interactive prototyping. A portfolio showing beautiful, functional, user-focused designs. A visionary yet pragmatic approach, with sharp attention to detail. Bonus points if you’ve designed machine learning-driven products, worked with design systems, or have a knack for microcopy. More ❯

business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. … work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A More ❯

below to see if it’s a fit. SO, WHO ARE WE? We’re a young, dynamic, and fast-growing creative agency that specialises in e-commerce. We design, build, and optimise e-commerce websites across a variety of verticals, from luxury brands to high street fashion, and from lifestyle to gifting. SUMMARY OF WHO WE ARE LOOKING … Lead Designer with strong e-commerce experience, ideally in a fast-paced agency. You’ll have a track record of delivering digital projects and supporting in leading a design team to produce exceptional work. WHO YOU ARE E-commerce design expert with solid UI, UX and user-centred design knowledge. Strong aesthetic … with attention to detail and typography. Confident in presenting work to clients and stakeholders. A problem-solver who applies creative thinking to complex challenges. Up to date with design trends, tools, and standards. Experienced in working closely with development teams on handovers and assets. Adaptable, proactive, and able to lead sprint-based projects. Comfortable taking ownership and guiding More ❯

Join LOTI as a Service Designer Tackle London’s Biggest Challenges through Service Design Job Title: Service Designer Salary: £50,721 Location: City of London near Monument Tube Duration: Two years fixed (Secondments welcome) Close: 23:55 on Thursday 13 November 25 Interviews: In person Tuesday 25 November 25 About LOTI At the London Office of Technology and … from Digital Inclusion and Health & Social Care, to Housing, Homelessness, and Net Zero. You’ll play a key role in researching, designing and developing new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and … service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user More ❯

Designer 8 months Remote Active SC security clearance required Inside IR35 - Umbrella only Conduct user research and stakeholder interviews Map service journeys and identify pain points Design service blueprints and prototypes Collaborate with cross-functional teams to implement service improvements Advocate for user-centred design across the organisation Strong facilitation and workshop … skills Experience with service design tools (e.g., Miro, Smaply) Ability to translate insights into actionable design solutions Understanding of systems thinking and design thinking methodologies Excellent communication and storytelling abilities If you are interested in the role please apply More ❯

major new product proposition launching early next year, while elevating experiences across our entire product ecosystem. You'll be someone who brings warmth and humanity to everything you design - someone who believes the best products feel playful, intuitive and genuinely delightful to use. If you're the kind of designer who obsesses over the details that make people … Looking holistically at how customers interact across all our products and identifying opportunities to make their journey smoother and more coherent Setting the craft bar high: Pushing visual design excellence and helping the team level up their work through mentorship and quality assurance Growing the team: Line managing 1-2 designers, providing guidance, feedback and helping them develop … their skills Influencing stakeholders: Working confidently with product, engineering and leadership to champion user-centred design decisions Essential experience: Product team pedigree: You've worked in-house within product teams (agency experience alone won't cut it for this role) B2C native mobile expertise: You've designed consumer-facing products, particularly mobile experiences, and understand what More ❯

with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client … experience including business, policy, and technical constraints. * Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. * Help to embed user-centred design and user research best practices into teams and the wider business. The Requirements * Hands-on experience … using behavioural and attitudinal methods and knowing when to apply them appropriately. * Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. * Experience working with Government Digital Service (GDS) service standards, using GDS design principles * Strong storytelling, communication, stakeholder management, and facilitation skills. * Experience working in multi More ❯

research strategy and leading user research activities across multiple teams or large, complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research … community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in user evidence. Establish and champion best practice in research ethics, inclusivity, accessibility, and data handling. Collaborate closely with other heads of disciplines (Design, Product, Delivery, and Engineering) to align research with organisational More ❯

Middle Office platform. This role is central to advancing the firm’s technology transformation within the Middle Office, with a strong focus on agility, user-centric design, and continuous improvement. The successful candidate will join a high-performing digital product management team focused on shaping the strategic vision and roadmap for platforms supporting Middle Office Operations … and new technology implementations. Key Responsibilities Lead product management initiatives for one or more strategic technology products with cross-divisional impact, ensuring continuous design improvement and delivery excellence. Collaborate across functions to establish best practices that enhance the client and user experience, ensuring alignment with key business drivers and measurable outcomes. Coach and mentor product teams More ❯

a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction … Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯