12 of 12 Service Management Jobs in the City of Westminster

inclusive culture that not only embraces change but also encourages continuous learning and professional development. Job purpose summary The Head of Technology Operations & Service Delivery is the senior operational technology leader responsible for service performance, operational resilience, supplier governance, cloud and infrastructure operations, end-user technology, service … focused on customer, intermediary and colleague outcomes. Forward thinking and driven to embed process automation through AI adoption. Key areas of responsibility: IT service management Own and continuously improve IT service management policies, standards, controls and tooling. Establish effective incident, problem, request, change, release, configuration ...

Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect … technical expertise, solution design skills, and telco domain knowledge to build scalable, high‐quality ServiceNow solutions that support the client's complex telco service management and operations landscape. Key Responsibilities The successful candidate will lead solution design and architecture across the ServiceNow platform, driving ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy. We're looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands‐on role … closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need. What You'll Be Doing Owning day-to-day IT service delivery across restaurants and the Support Office Managing ...

IntroductionThe In-Store Technology Analyst role has the responsibility of investigating and resolving technical issues raised through the service management platform, for all in store and head office IT hardware and software. Working daily on site in our stores/offices, the IST Analyst is the physical touch … rotational basis, as well as occasional travel to regional stores and sites.As the In-Store Technology Analyst, you will:•Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with •Be the 1st & 2nd line support of PC, Mac and store ...

customer's business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

executives, campus leaders, and internal ITS staff. Translate complex technical initiatives into clear, audience-specific messages that explain business value, institutional impact, risk reduction, service improvement, modernization, and operational reliability. Develop recurring communications products, including a portfolio of ITS impact infographics, roadmap updates, project story briefs, service spotlights … stakeholder updates that demonstrate ITS progress and value. Establish a consistent messaging framework that explains ITS priorities, capacity constraints, service responsibilities, decision points, and the connection between ITS work and CSU systemwide priorities. Develop and maintain an annual communications strategy, editorial calendar, and content roadmap. Internal and End-User ...

This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high … quality experience for colleagues and clients. The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security ...

Bank, based in Mayfair, London, seeks a Head of Technology Operations & Service Delivery to oversee service performance, resilience and cloud and infrastructure. You will lead IT service management, supplier governance and incident leadership while driving automation and AI-enabled improvements for customers and colleagues. The role … requires senior leadership in a regulated environment, strong ITIL foundations and cloud cost management; GB Bank offers a competitive package and an inclusive #J-18808-Ljbffr ...

tools or integration scripts. The candidate should be able to write, debug, and maintain complex scripts to automate tasks and streamline workflows. Intune & Endpoint Management:Hands-on experience managing Microsoft Intunein a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related … industry certifications or training. For instance, Microsoft certifications(such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundationcertification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial. Additional Technical Skills ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...