1 of 1 IT Analyst Jobs in Colchester

escalation for all team members for Technical and non-technical queries. Work proactively to ensure smooth team operations and effective collaboration with other internal IT Teams and 3rd Party Suppliers. Assist in the management of Major Incidents with other Analysts to ensure quick resolution and be able to manage … Major Incidents out of hours if a Level 2 Analyst is not present Monitor the Service Desk Mailbox and Unassigned queue when required to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLAs set Carry out initial support and … achieved Call handling for all inbound user contact to support new and existing Ticket Requests About us Essential Minimum 1 years experience within an IT Service Desk environment Strong understanding of all Microsoft Office applications; Outlook, Excel and Word Solid comprehension and working knowledge of network infrastructure, system and More ❯