2 of 2 Performance Management Jobs in Colchester

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … . Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders ...

Perform daily configuration, operation, and maintenance (O&M) of IMS Core network nodes to ensure continuous service availability. Monitor network KPIs and proactively provide performance improvement recommendations across internal and external IMS Core platforms. Collaborate with cross-functional teams using automation and analytics tools to improve operational efficiency. Execute … parameter configuration changes on the 5G Standalone Core platform, including cloud-native core environments and subscriber data platforms. Manage performance monitoring and alerting for 5G SA Core networks using modern observability tools (metrics, logging, and alert management). Conduct service validation, acceptance testing, and end-to-end functional ...