1 of 1 Influencing Skills Jobs in Cornwall

incidents. This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King’s Service Centre’s policies and procedures. You will need the following skills (E = essential, D = desirable): Experience in a service desk environment (D) or customer service role (E) Strong interpersonal, influencing and communication skills, interacts appropriately with our customers, at all times remaining calm and courteous while working to resolve incidents and queries (E) Ability to adapt quickly ...