6 of 6 Service Delivery Jobs in Cornwall

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning … commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service More ❯

upskill engineers in telecom and fibre installation. Job Responsibilities/Objectives To carry out home installations, cabling, and fibre splicing for the FTTH/Openreach network, ensuring high-quality service delivery. Responsible for installing, testing, and troubleshooting fibre optic systems in residential settings. The role includes working as part of a team, adhering to safety standards, and ensuring customer More ❯

on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery. Your key duties: Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic … and mentoring to junior team members and business users. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join … for Women' 2023 list. As our Application Support Engineer, your total reward package will be up to £51,648 annually, which includes: £35,145 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for More ❯

Support Manager will be responsible for coordinating safe and effective works across our contracts. Youll manage relationships with internal teams and external authorities, ensuring compliance, efficiency, and high-quality service delivery. This depot-based position involves spending several days each week at our Micklefield depot, as well as regular customer and site visits across the North including Yorkshire and … the Northeast. What youll do: Assist the operational delivery team with day-to-day planning and works implementation Lead a team of coordinators to provide administrative support to the delivery teams Line manage, coach and support a dedicated team of coordination staff Provide customer support and assistance as required Coordinate and structure virtual and customerfacing engagements, ensuring effective More ❯

We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update … tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records. Disposals: Oversee and process disposals through the Hub in line with contractual requirements. Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and … returns. Locker Replenishment: Ensure lockers are replenished where required. Service Improvement: Identify potential issues and suggest improvements to your Team Leader. Compliance: Follow all agreed processes and procedures from the Authority What We're Looking For SC Clearable (or willing to undergo clearance). Strong IT hardware knowledge and troubleshooting skills. Excellent organizational skills for managing tickets and stock. More ❯

management system, streamlined operational processes and effective reporting frameworks. Key responsibilities Assess current workflows and identify areas for improvement. Configure and implement the UMO platform to manage stock and service delivery. Import and refine inventory data, creating clear and usable status categories. Establish consistent processes for tracking, maintenance and lifecycle management. Develop clear reporting dashboards and templates for performance … monitoring, compliance and financial reporting. Create documentation, process maps and handover materials for long-term use. You’ll work closely with TEC service leads and frontline teams. Finance colleagues and external suppliers as needed. Deliverables Documented operational process maps. UMO platform implemented for stock control and coordination. Standardised dashboards and reporting tools (e.g. stock management, equipment status, write-offs More ❯