D365 Omnichannel /D365 CCasS Solution Architect
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast, Northern Ireland, United Kingdom
enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.**Key Responsibilities:*** Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.* Lead the design, deployment, and optimization of cloud-based … high system availability and performance.* Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation.**Qualifications:*** Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).* Strong knowledge of Avaya telephony systems and ACD environments.* Deep understanding of SIP protocols and voice security.* Experience ...