will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a … growing Experience Design capability, this role will contribute to the creation of high-quality, user-centred services that make a measurable difference to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
Hays
centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development … and communication skills, able to engage technical and senior audiences. Self-starter with a growth mindset, able to work independently and within cross-functional teams. Passionate about inclusive design and creating services based on real user needs. Experience navigating large organisations and leveraging internal/external resources effectively. This role will require you to work More ❯
centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development … and communication skills, able to engage technical and senior audiences. Self-starter with a growth mindset, able to work independently and within cross-functional teams. Passionate about inclusive design and creating services based on real user needs. Experience navigating large organisations and leveraging internal/external resources effectively. This role will require you to work More ❯
centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development … and communication skills, able to engage technical and senior audiences. Self-starter with a growth mindset, able to work independently and within cross-functional teams. Passionate about inclusive design and creating services based on real user needs. Experience navigating large organisations and leveraging internal/external resources effectively. This role will require you to work More ❯
centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development … and communication skills, able to engage technical and senior audiences. Self-starter with a growth mindset, able to work independently and within cross-functional teams. Passionate about inclusive design and creating services based on real user needs. Experience navigating large organisations and leveraging internal/external resources effectively. This role will require you to work More ❯
