3 of 3 ITSM Jobs in County Armagh

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

team and help build a scalable service-delivery model that keeps pace with the organisation's continued expansion. The role combines people leadership, IT service management and technical oversight. It would suit an established IT Service Delivery Manager, IT Support Manager or IT Operations Manager who enjoys improving services, developing … proven record of managing, mentoring and developing technical employees Experience owning service-desk operations, ticketing systems, incidents, requests and SLAs Strong working knowledge of ITSM principles and service-management practices Experience improving service quality and reducing recurring problems A good technical understanding of Microsoft 365, Azure and end-user technologies ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the IT Services team in Belfast. The role focuses on administering ITSM processes, maintaining documentation, and supporting Change, Problem and Service Design activities. You will coordinate governance forums, produce management information, and escalate risks and exceptions to process owners. ...