10 of 10 ITSM Jobs in Northern Ireland

Experience with OT systems (ICS, SCADA, PLCs) and managing OT devices. Strong Network understanding (switches, firewalls, segmentation) and architecture principles. Experience with Service Management (ITSM) tools such as ServiceNow, Jira, BMC Remedy, or similar. Strong Project Management expertise, particularly in local OPEX and CAPEX processes. Agile and Waterfall methodologies fluency ...

application architectures. Understanding of manufacturing IT/OT environments and the interfaces between enterprise IT and production systems would be beneficial. Knowledge of IT service management, service reliability and technology lifecycle‐management practices. Project or program‐management certification such as PMP, PRINCE2, Agile or equivalent would be beneficial. ...

experience managing technical escalations and third-party suppliers. Experience coordinating major or high-impact incidents alongside BAU operational activity. A strong understanding of IT service management principles and working within demanding SLA environments. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical ...

influencing skills. Experience managing customer relationships in a complex technology environment. Experience working with KPIs, SLAs, governance and service reporting. Knowledge of ITIL, ITSM, cloud, infrastructure or digital services. A track record of driving continuous improvement and customer outcomes. Commercial awareness with experience of risk and escalation management. Why Capita ...

peripheral support Hardware deployment, configuration and troubleshooting Software and application support User account management and access administration Networking fundamentals and connectivity troubleshooting IT service management and ticketing systems Microsoft Endpoint Manager/Intune or similar endpoint management technologies Supporting IT projects, system rollouts and technology improvements Why choose VANRATH? Partnering ...

storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projects What you'll need Proven 2nd line experience, ideally within ...

sessions, and roadmap alignment sessions What makes you stand out Key Skills Experience in fintech services, or another similar software environment. Familiarity with IT service management practices and tools such as Jira Service Management. Experience supporting enterprise customers with complex products, integrations or technical environments. Exposure to SaaS, hosted ...

field. Master’s degree is a plus!* **Experience:** 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows.* **Cybersecurity Foundation:** Working knowledge of security operations ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...