2 of 2 ITSM Jobs in Northern Ireland

discussion. Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials. Desirable: Experience of working with key ITSM for example ServiceNow Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the transition of projects from the development ...

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners … stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...