7 of 7 ITSM Jobs in Northern Ireland

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation ...

Responsibilities Provide first-level technical support via phone, email, chat, or ticketing systems. Log, categorize, and prioritize incidents and service requests on a IT Service Management system. Diagnose and troubleshoot IT related issues. Resolve common IT issues related to Windows, Office 365 and user accounts. Escalate issues to second ...

escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. Team members work shifts … skills for both technical and non-technical audiences. Team Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause ...

patching policy and scheduling of changes. Troubleshoot and fix Server edge connect related issues, recording all troubleshooting steps and information in the IT Service Management tool. Providing advanced technical support to other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. ...

Administrator) Experience with segregation of duties (SoD) and access risk analytics Scripting skills (PowerShell, Python) Experience with API integration and web services Familiarity with ITSM workflows and change control processes Experience working within public sector or critical national infrastructure environments £500.00 - £550.00/day Talent International UK and it ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...