8 of 8 ITSM Jobs in Northern Ireland

End User Computing Engineer JBLE1 NI

Hiring Organisation
MCS Group
Location
Belfast, UK
services. Act as the primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team. Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities. Work closely with Infrastructure, Security, Architecture, Service Management, Facilities ...

Senior Major Incident Manager

Hiring Organisation
Capita Shared Services Limited
Location
County Down, Northern Ireland, United Kingdom
Employment Type
Permanent
delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation ...

Senior Major Incident Manager

Hiring Organisation
Akkodis
Location
Belfast, County Antrim, United Kingdom
Employment Type
Permanent
Salary
£60000 - £67500/annum
requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies ...

Senior IT Service Desk Analyst JBLE1 NI

Hiring Organisation
Fieldfisher
Location
Belfast, UK
escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. Team members work shifts … skills for both technical and non-technical audiences. Team Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause ...

Junior IS Support Analyst JBLE1 NI

Hiring Organisation
CIS Oncology
Location
Belfast, UK
professional approach, with integrity and ownership in how you work. Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring. Additional Information A structured training programme aligned to industry standards ...

IT Helpdesk JBLE1 NI

Hiring Organisation
Blue Arrow
Location
Newtownabbey, Co. Antrim, UK
able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

IT Helpdesk

Hiring Organisation
Blue Arrow
Location
Newtownabbey, County Antrim, Northern Ireland, United Kingdom
Employment Type
Temporary
Salary
Up to £16.00 per hour
able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

Senior Major Incident Manager JBLE1 NI

Hiring Organisation
Capita
Location
Belfast, UK
delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation … back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Skills: Major Incident Management ITIL ITSM JBLE1 ...