WFM Manager / Snr Manager (WFM Optimization Architect)
Kilkeel, County Down, United Kingdom
Teleperformance
code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: