Support Analyst
Londonderry, County Londonderry, Northern Ireland, United Kingdom
Pearson Whiffin IT & Digital
                                
                                    and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key … Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote More ❯
                                
                                Employment Type: Contract
                                    Rate: £180 per day
                                    Posted: