7 of 7 ITIL Jobs in Coventry

Provide desktop support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management. Provide support in the operation of networked computer systems. Basic network troubleshooting skills are essential. Prepare, test, and deploy equipment (including PCs, laptops, and More ❯

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension More ❯

reporting in English. • Knowledge of IT and Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition to a small number More ❯

of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice … customer requirements to provide workarounds and fixes to a wide range of customer problems Develop and implement technical support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated … DESIREABLE SKILLS: Awareness of administering operating systems including Microsoft Windows (client and server), Linux and UNIX Solaris Experience of application delivery tools Intermediate or advanced knowledge of Microsoft Office ITIL v4 Foundation certificate Understand principles of software development within an ISO 9001 accredited environment Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension More ❯

and build activities, so whether your strengths lie in troubleshooting, governance, or designing new systems, there's scope to make this role your own.You'll be working within an ITIL-aligned environment, collaborating with peers and contributing to the organisation's digital transformation. The Skill Requirements: Successful candidates will have a blend of the following: Expert-level experience with multiple … experience Excellent troubleshooting skills across Windows-based applications Familiarity with core protocols: TCP/IP, FTP, HTTP(S), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience working within an ITIL framework The Benefits: Salary up to £66,200 (12-month FTC) Hybrid working model (1 day onsite in Coventry) Discretionary bonus scheme Inclusive and ethical working environment Officially recognised as More ❯

ownership of IT Asset and Configuration Management (SACM) within their Shared Service team. You'll ensure the integrity of the Configuration Management Database (CMDB) and drive process improvements using ITIL best practices . This is a hands-on role with strategic elements, working across IT teams to maintain accurate data, support service improvements, and deliver integration projects. Key Responsibilities Define … new services. Facilitate workshops and document policies and procedures. Drive continuous improvement and automation initiatives. Work on BAU and development programmes, including integration projects. What We're Looking For ITIL Foundation (Intermediate level desirable). Strong experience in IT Asset and Configuration Management . Hands-on experience with ServiceNow , including CMDB and ideally CSDM framework . Knowledge of SACM processes … and ITIL best practices. Experience with hardware/software asset management. Excellent communication and stakeholder engagement skills. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯