4 of 4 Customer Experience Jobs in Crawley

going wrong using analytics, and work with the client team and colleagues to fix it. Making Journeys Better: Find the causes of friction in customer journeys and turn them into smooth, intuitive, conversion-boosting experiences. Collaborating Across Teams: Work hand-in-hand with our UX/UI designers and … your analysis skills to identify trends in user behaviour, turning trends into commercial opportunities for our clients. Thinking Beyond the Website: Consider the entire customer experience - online & in store - and help to make sure every touchpoint delivers on the brand promise. Share best practice: Educate clients and colleagues … relentless about finding ways to improve conversion and drive incremental revenue. Analytical Excellence: You're highly numerate with an analytical mindset and possess strong experience of A/B testing platforms and tools such as Google Analytics/GA4, Hot jar, or Content Square to analyse data and make More ❯

commercial goals. Leadership – Inspire, mentor and develop managers and ICs across multiple locations; build succession and hiring plans. Delivery – Partner with Product, Design and CX to ship high-impact features on time and to quality. Excellence & Scale – Embed robust standards in architecture, testing, CI/CD and cloud infrastructure so More ❯

base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯

base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯