1 of 1 Customer Experience Jobs in Croydon

back to site. Day to day duties: Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met/achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs … time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders ...