/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯
/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯
updated and maintained. Please see attached job description for further information. Person Specification Education and Training Essential Computer or related science degree or equivalent proven experience. IT InfrastructureLibrary (ITIL) Foundation Level Microsoft Certified Solutions Expert (MSCE) VMware Certified Professional 6.5 and above. Evidence of continuing professional development Desirable IT InfrastructureLibrary (ITIL) Expert Level Project management qualification Microsoft Certified More ❯
