Customer Service Manager
- Hiring Organisation
- Pimlico Banks Recruitment
- Location
- Daventry, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
customer service function. You'll take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head … customer issues Using root cause analysis to reduce recurring complaints and service issues Monitoring KPIs, SLAs, response times and customer satisfaction Developing and improving CRM usage, workflows, data quality and reporting Working closely with Sales, Operations and Finance Using customer feedback and service data to identify improvements Reporting on customer ...