3 of 3 Remote/Hybrid Customer Service Jobs in Derby

with some travel Job Purpose: To champion and drive forward efficient operation support within the planning & dispatch team to achieve an exceptional level of customer support, service and care. To develop relationships with key influencers both internally and externally. To work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA's.Functions: Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation and optimisation of software solutions ...

Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with … development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications ...

families and partner organisations. You will provide professional information, advice and support to managers and staff, helping to maintain effective information systems and excellent customer service. You will be responsible for the production, analysis and reporting of data , supporting local and national reporting requirements and contract monitoring. You will … Microsoft Office skills, particularly Word and Excel. You will have experience of managing and supervising others , organising meetings, producing reports and working with sensitive service user information. You will be confident communicating with colleagues, customers and external partners and able to build positive working relationships. You will need GCSE ...