Customer Service Jobs in Derby

Customer Service
Derbyshire > Derby

The following table provides summary statistics for permanent job vacancies advertised in Derby with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 24 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 13 28 19
Rank change year-on-year +15 -9 +5
Permanent jobs citing Customer Service 38 24 27
As % of all permanent jobs advertised in Derby 7.58% 6.49% 9.54%
As % of the Processes & Methodologies category 10.38% 6.76% 10.23%
Number of salaries quoted 17 23 21
10th Percentile £22,650 £22,600 £16,250
25th Percentile £23,875 £26,125 £18,125
Median annual salary (50th Percentile) £25,500 £31,000 £25,000
Median % change year-on-year -17.74% +24.00% -20.63%
75th Percentile £33,750 £39,375 £31,500
90th Percentile £50,000 £47,500 £43,750
Derbyshire median annual salary £25,000 £31,000 £42,500
% change year-on-year -19.35% -27.06% +13.33%

All Process and Methodology Skills
Derby

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Derby with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 366 355 264
As % of all permanent jobs advertised in Derby 73.05% 95.95% 93.29%
Number of salaries quoted 270 193 135
10th Percentile £29,225 £25,000 £26,050
25th Percentile £34,500 £30,500 £31,250
Median annual salary (50th Percentile) £47,500 £45,000 £40,000
Median % change year-on-year +5.56% +12.50% -5.88%
75th Percentile £55,000 £57,500 £48,125
90th Percentile £60,250 £70,480 £61,250
Derbyshire median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +2.08%

Customer Service
Job Vacancy Trend in Derby

Job postings citing Customer Service as a proportion of all IT jobs advertised in Derby.

Job vacancy trend for Customer Service in Derby

Customer Service
Salary Trend in Derby

3-month moving average salary quoted in jobs citing Customer Service in Derby.

Salary trend for Customer Service in Derby

Customer Service
Salary Histogram in Derby

Salary distribution for jobs citing Customer Service in Derby over the 6 months to 24 May 2024.

Salary histogram for Customer Service in Derby

Customer Service
Co-occurring Skills and Capabilities in Derby by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (15.79%) Microsoft Office
2 1 (2.63%) Spreadsheet
Cloud Services
1 1 (2.63%) Dynamics 365
1 1 (2.63%) Microsoft 365
Communications & Networking
1 2 (5.26%) Internet
2 1 (2.63%) Firewall
2 1 (2.63%) SAN
2 1 (2.63%) VLAN
2 1 (2.63%) VPN
General
1 9 (23.68%) Social Skills
2 5 (13.16%) Organisational Skills
3 4 (10.53%) Retail
4 2 (5.26%) Marketing
5 1 (2.63%) Influencing Skills
Job Titles
1 19 (50.00%) Systems Engineer
2 17 (44.74%) Principal Engineer
2 17 (44.74%) Principal Systems Engineer
3 7 (18.42%) Support Technician
4 4 (10.53%) Products Support Technician
5 3 (7.89%) Account Manager
5 3 (7.89%) IT Support
6 2 (5.26%) IT Engineer
6 2 (5.26%) IT Support Technician
6 2 (5.26%) IT Technician
7 1 (2.63%) IT Analyst
7 1 (2.63%) Junior Analyst
7 1 (2.63%) Junior IT Support
7 1 (2.63%) Junior IT Support Analyst
7 1 (2.63%) Junior Support Analyst
7 1 (2.63%) Network Manager
7 1 (2.63%) Relationships Manager
7 1 (2.63%) Service Desk Technician
7 1 (2.63%) Systems Support
7 1 (2.63%) Technical Engineer
Miscellaneous
1 7 (18.42%) Driving Licence
2 4 (10.53%) EPoS
3 1 (2.63%) CCTV
3 1 (2.63%) Educational Technology
3 1 (2.63%) Management Information System
3 1 (2.63%) SCADA
Processes & Methodologies
1 17 (44.74%) Project Delivery
1 17 (44.74%) Systems Engineering
2 6 (15.79%) Problem-Solving
3 5 (13.16%) Customer Experience
4 4 (10.53%) Customer-Centricity
4 4 (10.53%) Logistics
5 3 (7.89%) B2B
5 3 (7.89%) Customer Retention
6 2 (5.26%) Decision-Making
6 2 (5.26%) Project Management
6 2 (5.26%) Requirements Analysis
6 2 (5.26%) Service Management
6 2 (5.26%) Stakeholder Management
7 1 (2.63%) Break/Fix
7 1 (2.63%) Business Intelligence
7 1 (2.63%) Continuous Improvement
7 1 (2.63%) Contract Management
7 1 (2.63%) IT Strategy
7 1 (2.63%) Kalman Filter
7 1 (2.63%) Process Improvement
Programming Languages
1 1 (2.63%) PowerShell
Qualifications
1 18 (47.37%) Degree
2 17 (44.74%) Chartered Engineer
2 17 (44.74%) Master's Degree
3 4 (10.53%) DBS Check
Quality Assurance & Compliance
1 7 (18.42%) SLA
2 2 (5.26%) Accessibility
System Software
1 1 (2.63%) VMware Infrastructure
Vendors
1 17 (44.74%) EMC
2 3 (7.89%) Microsoft
3 1 (2.63%) Samsung
3 1 (2.63%) Veeam
3 1 (2.63%) VMware