Customer Service Jobs in Derby

Customer Service
Derbyshire > Derby

The table below provides summary statistics for permanent job vacancies advertised in Derby requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 11 May 2025, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 9 13 30
Rank change year-on-year +4 +17 -6
Permanent jobs citing Customer Service 26 38 26
As % of all permanent jobs advertised in Derby 20.63% 8.09% 6.36%
As % of the Processes & Methodologies category 25.74% 10.67% 6.60%
Number of salaries quoted 26 17 25
10th Percentile £24,563 £22,650 £23,200
25th Percentile £26,250 £23,875 £26,250
Median annual salary (50th Percentile) £27,500 £31,000 £32,000
Median % change year-on-year -11.29% -3.13% +23.08%
75th Percentile £28,750 £38,750 £35,000
90th Percentile - £50,000 £47,500
Derbyshire median annual salary £27,500 £25,000 £31,000
% change year-on-year +10.00% -19.35% -27.06%

All Process and Methodology Skills
Derby

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Derby.

Permanent vacancies with a requirement for process or methodology skills 101 356 394
As % of all permanent jobs advertised in Derby 80.16% 75.74% 96.33%
Number of salaries quoted 87 263 215
10th Percentile £21,250 £28,600 £26,000
25th Percentile £26,250 £33,750 £31,250
Median annual salary (50th Percentile) £35,000 £47,500 £45,000
Median % change year-on-year -26.32% +5.56% +12.50%
75th Percentile £48,125 £53,750 £57,500
90th Percentile £60,050 £64,500 £71,250
Derbyshire median annual salary £40,000 £45,000 £45,000
% change year-on-year -11.11% - +5.88%

Customer Service
Job Vacancy Trend in Derby

Job postings citing Customer Service as a proportion of all IT jobs advertised in Derby.

Job vacancy trend for Customer Service in Derby

Customer Service
Salary Trend in Derby

3-month moving average salary quoted in jobs citing Customer Service in Derby.

Salary trend for Customer Service in Derby

Customer Service
Salary Histogram in Derby

Salary distribution for jobs citing Customer Service in Derby over the 6 months to 11 May 2025.

Salary histogram for Customer Service in Derby

Customer Service
Co-occurring Skills and Capabilities in Derby by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) SharePoint
Cloud Services
1 24 (92.31%) Microsoft 365
2 5 (19.23%) Azure
2 5 (19.23%) Entra ID
3 2 (7.69%) OneDrive
3 2 (7.69%) SaaS
Communications & Networking
1 5 (19.23%) VoIP
2 4 (15.38%) DHCP
2 4 (15.38%) DNS
General
1 17 (65.38%) Social Skills
2 2 (7.69%) Games
3 1 (3.85%) Public Sector
Job Titles
1 17 (65.38%) IT Support
2 14 (53.85%) 2nd Line Support
3 5 (19.23%) Analyst
3 5 (19.23%) Help Desk Analyst
4 4 (15.38%) IT Engineer
5 2 (7.69%) First Line Help Desk Analyst
5 2 (7.69%) IT Support Engineer
5 2 (7.69%) Sales Executive
5 2 (7.69%) Service Desk Engineer
5 2 (7.69%) Support Engineer
6 1 (3.85%) IT Support Technician
6 1 (3.85%) IT Technician
6 1 (3.85%) Support Technician
Miscellaneous
1 5 (19.23%) Driving Licence
2 2 (7.69%) Onboarding
2 2 (7.69%) Self-Motivation
2 2 (7.69%) Social Media
Operating Systems
1 18 (69.23%) Windows
2 14 (53.85%) Mac OS
3 6 (23.08%) Android
3 6 (23.08%) Apple iOS
4 4 (15.38%) Windows Server
Processes & Methodologies
1 18 (69.23%) Problem-Solving
2 14 (53.85%) Cybersecurity
3 4 (15.38%) Incident Management
4 3 (11.54%) Antivirus Management
5 2 (7.69%) Asset Management
5 2 (7.69%) Coaching
5 2 (7.69%) Data Management
5 2 (7.69%) Data Privacy
5 2 (7.69%) Mentoring
5 2 (7.69%) Mobile Device Management
5 2 (7.69%) Performance Metrics
6 1 (3.85%) WFM
Qualifications
1 4 (15.38%) A+ Certification
1 4 (15.38%) Network+ Certification
System Software
1 24 (92.31%) Active Directory
Vendors
1 19 (73.08%) Microsoft
2 14 (53.85%) Cisco
3 2 (7.69%) Commvault