5 of 5 Incident Management Jobs in Derby

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Assisting the Project Team in deploying projects as per guidelines agreed. Managaging his or her workload More ❯

skills required for the role. What you'll be doing Manage and take ownership of support request, issues, incidents, and defects across the platforms. Management of incidents across the platforms. Input into the root cause analysis and incident post-mortems off the back of service restoration. Troubleshooting and … resolving issues and incident for first contact resolutions. Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the … Platform departmental knowledge, documenting clear instructions and known fixes. Experience & Qualifications Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with workload patterns. Demonstratable experience with Incident Management tools and processes across Agile spaces. A More ❯

in the provision of innovative and bespoke integrated systems to the transportation infrastructure industry. Offering a range of highest quality services that encompass Project Management and Implementation, Consultancy and Software Development to blue chip clients worldwide, as a result of continued success and an ongoing planned programme of strategic … Engineer you will: Have technical responsibility for projects including design, development and test of control/integrated systems digital systems including traffic detection and management, ventilation and pump control, life safety and incident management systems. Be responsible for the day-to-day co-ordination and technical management More ❯

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows More ❯